Efficient Bill Pay Service with Knowledgeable Customer Support
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Efficient Bill Pay Service with Knowledgeable Customer Support

Melio provides efficient bill pay services with knowledgeable and friendly customer support. Users appreciate the ease of use and quick issue resolution. Some mention limitations in communication channels but overall find the service valuable.

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  • Financial Analysts
  • Customer Service Managers
  • Business Owners
  • Product Managers
  • Marketing Professionals

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Convenient and Easy to use

    I had a lost check to a vendor that has since provided his ACH info but when I tried to change the payment method I received error messages on the dashboard. Customer Service was quickly able to switch the payment to ACH. I have been using Melio for a couple of years and overall am very pleased with it. Their customer support is friendly, efficient and easy to contact via their chat feature. I have moved several of my clients to Melio as well and has worked well for them.

    Sentiment
    • Positive
    Content
    • User Interface
    Dec 28, 2023
  • Customer Service always fantastic!

    I have been using Melio for a couple of years now and have only dealt with one error, that was immediately corrected with their service team reaching out to the vendor that was affected. Every time I reach out, they are corteous and fix problems quickly. Today, I got an email for a $4000 payment that I though I had cancelled (but hadn't). They immediately cancelled it and sent the refund. Don;t know why QBO is losing them,. I will still be doing all of my bill pay through Melio

    Sentiment
    • Positive
    Content
    • Issue Resolution
    Dec 27, 2023
  • Katrina was great !!

    Katrina was great, she understood what my issue was right away and solved it! however, Lulu left the chat with me on the line and did not resolve all the issues I had

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 22, 2023
  • "Pending" payment? Answered

    I am dealing with an issue regarding payment from a client that was initiated using their Melio account not as a payment request by me. The payment shows "Pending" on our side. When I contacted support Lulu was helpful in determining the hiccup causing the delay.

    Sentiment
    • Positive
    Content
    • Issue Resolution
    Dec 22, 2023
  • Great and convenient

    Great and convenient. excelent customer service

    Sentiment
    • Positive
    Content
    • Customer Service
    Dec 19, 2023
  • Excellent service

    Excellent service. Clear communication. Resolved matter with all necessary details.

    Sentiment
    • Positive
    Content
    • Issue Resolution
    Dec 19, 2023
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Melio  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Service Managers, Business Owners, Product Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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