Critical Feedback on MOMO Magic Box Gym
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  • Who is this report for?
    • Gym Managers
    • Fitness Consultants
    • Customer Experience Managers
    • Business Strategists
    • Health Club Owners
Critical Feedback on MOMO Magic Box Gym

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Cmo. de Perales, s/n, Usera, 28041 Madrid, Spain

MOMO Magic Box gym faces significant criticisms related to overcrowding, outdated equipment, poor cleanliness, and unresponsive customer service. Members express frustration with the lack of class availability, machine maintenance, and overall decline in service quality despite high fees. Issues with crowded classes, limited machine access, and unhygienic facilities are prevalent concerns among reviewers.

Source: Google Business Reviews of MOMO Magic Box

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Customer Feedback Analysis of MOMO Magic Box

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Popular Phrases (limited preview)
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  • Los campamentos que organizan en verano están muy bien. Variados y los niños se lo pasan genial. Tienen buenos monitores.

    Sentiment
    • Positive
    Content
    • Children's Activities and Programs

  • Bicicletas de spinnig oxidadas llevan desde que se abrió el anterior gimnasio creo que ya les habéis sacado partido

    Sentiment
    • Negative
    Content
    • Equipment Condition and Availability

  • Y ahi sigue, tres dias despues. Lo que hace una suma de: 13 dias, sin limpiar la zona de las máquinas

    Sentiment
    • Negative
    Content
    • Cleanliness and Maintenance

  • Atención pésima, si tienes un problema te dicen: “es lo que hay”.

    Sentiment
    • Negative
    Content
    • Customer Service and Communication

  • Magnífica organización del cumpleaños de mi hijo, monitores entregados y los niños suuper contentos. Muy bien de precio.

    Sentiment
    • Positive
    Content
    • Children's Activities and Programs

  • He llamado por teléfono para pedir información de horarios y precios, pero me han dicho que solamente lo facilitan en persona.

    Sentiment
    • Negative
    Content
    • Customer Service and Communication
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Sentiment Analysis (limited preview)
-30 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for MOMO Magic Box based on online reviews collected from Google Business. The analysis helps Gym Managers, Fitness Consultants, Customer Experience Managers, Business Strategists, Health Club Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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