Fresha: User-Friendly Platform with Excellent Customer Service and Continuous Improvement
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Fresha: User-Friendly Platform with Excellent Customer Service and Continuous Improvement

Fresha receives overwhelmingly positive feedback from users, highlighting its user-friendly interface, excellent customer service, and continuous improvement of features. Account managers like Sean, Emma, and Joanna are praised for their support and guidance. Users appreciate the platform's ease of use, online booking system, and payment processing capabilities. However, some concerns are raised about fees and marketplace features. Overall, Fresha is viewed as a valuable tool for businesses to enhance efficiency and customer satisfaction.

Best for
  • Spa and Salon Owners
  • Beauty Professionals
  • Wellness Consultants
  • Service Industry Analysts
  • Marketing Managers in the Beauty and Wellness Sector

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Custom Date - Jul 18, 2024
Featured Content
  • Mutjaba was very quick in answering my…

    Mutjaba was very quick in answering my inquiries, but also sending small videos of how to accomplish what I wanted. A very competent agent as a whole.

    Sentiment
    • Positive
    Content
    • Technical Support and Issue Resolution
    Jun 20, 2024
  • Fresha is by far the best booking…

    Fresha is by far the best booking software I’ve ever used in my 15 years of working as hairdresser both as an owner and stylist. Well done Fresha team, you’re taking over.

    Sentiment
    • Positive
    Content
    • Ease of Use and Platform Features
    Jun 19, 2024
  • I had a problem with running my report

    I had a problem with running my report. Richard was very helpful. He included a video that explained everything I needed. Prompt response. Appreciate your help :)

    Sentiment
    • Positive
    Content
    • Technical Support and Issue Resolution
    Jun 19, 2024
  • Jack was my Customer Experience…

    Jack was my Customer Experience Specialist and he was very kind and offered to help me out right away. Appreciate the efficiency!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Jun 17, 2024
  • Tonia has been very helpful

    Tonia has been very helpful; she has answered any questions I have had. The transitional process has been smooth with no problems.

    Sentiment
    • Positive
    Content
    • Technical Support and Issue Resolution
    Jun 16, 2024
  • Grace was super helpful at the time of…

    Grace was super helpful at the time of need. Fresha constantly updates its feature to be better.However they have bit complicated system when it comes to PDQ machine.

    Sentiment
    • Positive
    Content
    • Platform Development and Updates
    Jun 15, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Fresha  based on online reviews collected from Trustpilot. The analysis helps Spa and Salon Owners, Beauty Professionals, Wellness Consultants, Service Industry Analysts, Marketing Managers in the Beauty and Wellness Sector to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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