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  • Who is this report for?
    • Banking Professionals
    • Fintech Entrepreneurs
    • Customer Service Managers
    • UX/UI Designers
    • Financial Analysts
Mixed Reviews for Qonto: Great Features, Poor Customer Support

Unlock Business Banking Insights: Qonto App User Feedback Report

Qonto's business banking app has received mixed feedback from users. While some praise its modern design, quick account setup, and seamless integration of accounts, many report significant issues with customer support and service reliability. Users have expressed frustration over the inability to reach real support representatives, delayed responses, and unresolved account issues. Additionally, the fees and charges have been highlighted as excessive, particularly for small businesses. Users appreciate the app's functionality, but the overall service experience has left much to be desired, with calls for improved customer service training and response efficiency. Several users recommend Qonto for its features but warn potential customers about the ongoing support challenges.

Source: App Store Reviews of Qonto: Business Banking online

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Customer Feedback Analysis of Qonto: Business Banking online

Insightful Qonto app review analysis: Discover users' views on features, support, & pricing. Essential for decision-makers.

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Custom Date - Nov 13, 2025
Popular Phrases (limited preview)
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  • 4 Sterne

    4 Sterne, weil Echtzeit-Überweisung erfolgreich ja nein, wie würfeln ist.

    Sentiment
    • Positive
    Content
    • User Experience Challenges
    Jul 10, 2025
  • Service schlecht

    Service schlecht

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Jun 27, 2025
  • Beste Bank

    Wir waren bei Commerzbank, VR Bank, Sparkasse und so weiter. Alles keine Banken. Diese Bank ist die Bank der Zukunft

    Sentiment
    • Positive
    Content
    • App Functionality Praise
    Jun 26, 2025
  • Sucht euch eine echte Bank

    Nur Probleme!

    Sentiment
    • Negative
    Content
    • User Experience Challenges
    Jun 13, 2025
  • Kundenservice

    So gut wie garnicht erreichbar. Anforderungen werden leider nicht wahrgenommen und ausgeführt.

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Jun 02, 2025
  • Tipptopp

    Tipptopp

    Sentiment
    • Positive
    Content
    • App Functionality Praise
    May 29, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-34 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Qonto: Business Banking online based on online reviews collected from App Store. The analysis helps Banking Professionals, Fintech Entrepreneurs, Customer Service Managers, UX/UI Designers, Financial Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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