Efficient Claim Process and Knowledgeable Agents: Asurion Customer Reviews
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Efficient Claim Process and Knowledgeable Agents: Asurion Customer Reviews

Asurion receives positive feedback for its efficient claim process, knowledgeable agents, and helpful customer service. Customers appreciate the ease of filing claims, prompt responses, and the overall assistance received. Some reviewers highlight specific agents by name for their exceptional service. However, a few negative reviews mention issues with warranty coverage and claim handling. Overall, Asurion is praised for its reliability and quick resolution of customer issues.

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  • Quality Assurance Specialists
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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great customer service and quick…

    Great customer service and quick feedback. Handled everything I needed as easy as possible. 10 out of 10.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 23, 2024
  • Claim Denial

    Company did not honor terms and conditions of policy. Instead they provided vague answers while I attempted to submit a claim.

    Sentiment
    • Negative
    Content
    • Purchasing Experience and Communication Issues
    Apr 23, 2024
  • Claim was easy to fill and customer…

    Claim was easy to fill and customer service was quick and friendly

    Sentiment
    • Positive
    Content
    • Ease of Claim Filing
    Apr 22, 2024
  • Exceptional chat with Andi

    Exceptional chat with Andi. He was extremely thorough, courteous, professional, and informative.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 22, 2024
  • Great experience with the virtual chat…

    Great experience with the virtual chat line. Daphne was amazing :)

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 21, 2024
  • They help fast and easy.....

    They help fast and easy just told them what they need and this is why I always buy insurance for my electronics.

    Sentiment
    • Positive
    Content
    • Ease of Claim Filing
    Apr 20, 2024
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Sentiment Analysis (of 30 reviews)
67 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Asurion  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Quality Assurance Specialists, Business Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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