Mixed User Reviews Highlight Amazon App's Strengths and Weaknesses
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Mixed User Reviews Highlight Amazon App's Strengths and Weaknesses

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The Amazon app receives mixed feedback from users, with significant complaints regarding its interface and functionality. Many users express frustration over the app's design, slow performance, and a lack of essential features such as dark mode and grid view options for search results. Issues with customer service, particularly concerning returns and delivery delays, are frequently mentioned. Users in Sweden report difficulties with payment and shipping options, highlighting the app's limitations for international users. Conversely, some reviews praise the app for its vast selection, competitive pricing, and convenience, especially for Prime members. Overall, while Amazon offers a wide range of products, substantial improvements are needed in user experience and customer support.

Source: App Store Reviews of Amazon

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Customer Feedback Analysis of Amazon

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Custom Date - Dec 04, 2024
Featured Content
  • Good but

    Please let me zoom in more on items

    Sentiment
    • Negative
    Content
    • User Interface Design
    Nov 08, 2024
  • Make region switching easier

    ^^^

    Sentiment
    • Negative
    Content
    • Language and Accessibility Challenges
    Sep 19, 2024
  • Helt ok

    Jag bestÀllde en stanley cup för 800 kr och sen hade den repor

    Sentiment
    • Negative
    Content
    • Product Quality Concerns
    Sep 01, 2024
  • Batteritjuv?

    Äter upp mitt batteri
 och skickar reklam i notiser = block

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Jul 17, 2024
  • Fullt av drop shipping skräp

    Sökningen Àr katastrof, den har börjat likna aliexpress

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Jun 05, 2024
  • Really annoying!

    Asks for my whole life just to create an account.

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Mar 31, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, User Experience Designers, Customer Service Executives, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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