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United Airlines Receives Negative Reviews for Delayed Flights and Poor Customer Service

40 reviews between Aug 16, 2023 and Oct 14, 2023.

United Airlines receives negative reviews for delayed flights, lost baggage, poor customer service, and racist behavior. Passengers complain about the narrow seats and lack of legroom. Some customers had trouble filing claims for compensation. The airline also faced criticism for canceling flights and causing inconvenience for travelers. Overall, United Airlines is labeled as the worst airline with unhelpful staff and frequent flight disruptions.

United Airlines

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40 reviews between Aug 16, 2023 and Oct 14, 2023.

Aug 16, 2023 - Oct 14, 2023

Popular Phrases

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spent 24 hrs trying to book online…
spent 24 hrs trying to book online called them got transferred from one department to another and no one to talk too to sort things out. THIS IS THE WORST ONLINE AND GOING PERSUADE EVERONE AGAINST BOOKING THROUGH YOU. THIS AIRLINE IS WORTH ZERO STARS
Sentiment
- Negative
Content
- Booking/Reservation
Oct 10, 2023
What to write about this airline I feel…
What to write about this airline I feel bad to write a review when everyone has told the real story about this organisation. They should be banned and boycotted. Horrible airline to fly please ignore them if you can as they we have faced ignorant and racist behaviour
Sentiment
- Negative
Content
- Rude Staff
Sep 22, 2023
Schlechteste Airline auf der Welt!
Schlechteste Airline auf der Welt!Nehmt eine andere nur nicht die!!Ich würde denen nicht Mal einen Stern geben wenn das möglich wäre!!!
Sentiment
- Negative
Content
- Rude Staff
Sep 20, 2023
Flugzeug viel zu gekühlt
Ich hatte wegen der viel zu starken Klima extrem Kopfschmerzen. Immerhin ist das Personal nett und hatte Aspirin. Generell war es im Flugzeug viel zu kalt, sodass jeder eine Jacke/Pulli und/oder Decke verwendet hat. Einfach unangenehm.
Sentiment
- Negative
Content
- In-flight Experience
Sep 19, 2023
Kundenservice:0
Kundenservice:0Freundlichkeit an der Hotline: 0United: nie wieder
Sentiment
- Negative
Content
- Customer Service
Sep 15, 2023
Worst service ever
Flight from Edinburgh to Chicago cancelled on July 1st, flew out 28 hours later. Numerous messages on the app, DMs on twitter, emails trying to get compensation. The story from United changed constantly. The latest is that I’ll get ‘resolution’ on approx December 14th.Disgraceful.
Sentiment
- Negative
Content
- Flight Delay/Cancellation
Sep 01, 2023
Rápida y buena gestión de compensación por retraso en la maleta…
Me perdieron la maleta en un vuelo Zurich-Chicago y la atención fie excelente por parte de todo el personal. Estuvw un par de días sin maleta por lo que me dijeronnque comprara lo que necesitara y que guardase lo tiquets, así lo hice y me pagaron lo que tuve que comprar.
Sentiment
- Positive
Content
- Lost Luggage
Aug 25, 2023
Volo Londra-NY.
Volo Londra-NY.Aereo con sufficiente spazio per le gambe (anche per mio marito di 192 cm), cibo a bordo buono (per essere un pranzo in volo), dotazioni per il lungo viaggio (coperta e cuscino supporto per il collo) comode e utili.Buon volo!
Sentiment
- Positive
Content
- In-flight Experience
Aug 23, 2023
United Airlines er så dårlige
United Airlines er så dårlige. Flyet var forsinket, maden var muggen, bagagen var tabt😡😡😡😡😡😡
Sentiment
- Negative
Content
- Lost Luggage
Aug 18, 2023
Habe noch nie im Leben so einen…
Habe noch nie im Leben so einen schlechten Kundenservice erleben dürfen, das die sich überhaupt Service nennen dürfen! Wer wartet freiwillig 8 Wochen auf eine Antwort? Erst über 3 Stunden an meinem Endziel angekommen und nun bekomme ich keine Infos wie es weiter geht, bereits mehrere Mail geschrieben ohne Antwort.
Sentiment
- Negative
Content
- Customer Service
Aug 16, 2023
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Sentiment Analysis

Positive(4)

10%
Negative(35)

88%
None(1)

2%

-78 Net Promoter
Score

Languages

English(27)

68%
German(9)

22%
Danish(1)

2%
Spanish(1)

2%
French(1)

2%
Italian(1)

2%

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United Airlines Receives Negative Reviews for Delayed Flights and Poor Customer Service

Popular Phrases

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