United Airlines Receives Negative Reviews for Delayed Flights and Poor Customer Service
Unlock Insights: United Airlines Customer Feedback Report
United Airlines receives negative reviews for delayed flights, lost baggage, poor customer service, and racist behavior. Passengers complain about the narrow seats and lack of legroom. Some customers had trouble filing claims for compensation. The airline also faced criticism for canceling flights and causing inconvenience for travelers. Overall, United Airlines is labeled as the worst airline with unhelpful staff and frequent flight disruptions.
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spent 24 hrs trying to book online called them got transferred from one department to another and no one to talk too to sort things out. THIS IS THE WORST ONLINE AND GOING PERSUADE EVERONE AGAINST BOOKING THROUGH YOU. THIS AIRLINE IS WORTH ZERO STARS
Sentiment
Negative
Content
Booking/Reservation
Oct 10, 2023
Schlechteste Airline auf der Welt!
Schlechteste Airline auf der Welt!Nehmt eine andere nur nicht die!!Ich würde denen nicht Mal einen Stern geben wenn das möglich wäre!!!
Sentiment
Negative
Content
Rude Staff
Sep 20, 2023
Flugzeug viel zu gekühlt
Ich hatte wegen der viel zu starken Klima extrem Kopfschmerzen. Immerhin ist das Personal nett und hatte Aspirin. Generell war es im Flugzeug viel zu kalt, sodass jeder eine Jacke/Pulli und/oder Decke verwendet hat. Einfach unangenehm.
Volo Londra-NY.Aereo con sufficiente spazio per le gambe (anche per mio marito di 192 cm), cibo a bordo buono (per essere un pranzo in volo), dotazioni per il lungo viaggio (coperta e cuscino supporto per il collo) comode e utili.Buon volo!
Sentiment
Positive
Content
In-flight Experience
Aug 23, 2023
United Airlines er så dårlige
United Airlines er så dårlige. Flyet var forsinket, maden var muggen, bagagen var tabt😡😡😡😡😡😡
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for United Airlines based on online reviews collected from Trustpilot. The analysis helps Airline Operations Manager, Customer Experience Director, Travel Industry Analyst, Corporate Travel Manager, Airline Marketing Professional to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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