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Mixed Reviews for United Airlines App and Services

Mixed Reviews for United Airlines App and Services

30 reviews between May 22, 2023 and May 25, 2023.

The United Airlines app receives mixed reviews from users, with some praising its features such as alerts for check-in and luggage tracking, and others criticizing its complexity and errors. Some users had issues with baggage policies, seat assignments, and live activity reports that drained phone batteries. Others found it frustrating to toggle around the app to find confirmation codes and check-in options. Some had trouble logging in while traveling abroad. However, many appreciated the helpfulness of airport staff and the convenience of wheelchair services.

‎United Airlines
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  • Great app!!

    This United app is the best! Alerts you when it’s time to check in, alerts you when to board and you can also track your luggage!! Another cool feature is this app can also guide you through any airport. I’m so impressed with all the features of this app! Helped making traveling very smooth!!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Not enough specifics

    Not enough information was provided which was specific to my fare class. I had to do external research just to find out if I had to pay for my carry on bag.

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
  • Buggy live flight following

    After a flight has ended, the live action report on the dynamic island does not go away, even after force closing the app. Please fix!

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • United baggage check-in

    The way the screen is set up. It would not let me put my address in and I had to wait a long time before I was able to get onto the place where I could sign in, but I finally did it. It was very complicated.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Great service!

    A wheelchair was quickly provided even though I had not organized this beforehand. I’m very grateful!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
    • United Airlines is the BEST!!

      Love it!

      Sentiment
      • Positive
      Content
      • Others
      May 24, 2023
    • Get that banner notification off my phone

      No way to turn it off, except uninstalling the app. Weasels.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • Bad info about carryons for transatlantic flights

      The app had info that our flight didn’t include a carryon for us based on our ticket type. Our confirmation email said otherwise. After a long time with chat bots and customer reps we finally got to the bottom of it and for transatlantic or transpacific flights we are allowed. Ugh. Would have really helped if the info that pegged our confirmation email was linked to the applicable bag policy in the app

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 24, 2023
    • Poor response

      App keeps telling me I don’t have an internet connection when I do. Because it thinks I don’t have a connection it won’t give me my boarding pass.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 24, 2023
    • App seems to purposely make it hard to prepay for your checked bags at a discounted rate.

      Bags are cheaper to check in when you prepay for them 24 hours before your flight. But this app has a labyrinth of links that refuses to load for prepayment during this discounted period. But then… once you’re within 24 hours, it’s all of a sudden very easy to pay for your checked bags at a regular rate. I already disliked United (this was the only available flight for my recent trip), but the audacity of this is infuriating and I will absolutely take my business elsewhere.

      Sentiment
      • Negative
      Content
      • Pricing
      May 23, 2023
    • Live Activities Battery Drain

      I love the United app, but the latest update with live activities absolutely kills my battery. United should reduce the amount of information shown to reduce battery drain (e.g., the countdown to boarding, etc). Until then, I've had to turn this feature off, as I can't have my battery draining that quickly when I travel.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Appreciate good help

      In this day and time, it is hard to get quality help from any business due to the lack of good employees

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Boarding pass

      Need option for paper boarding pass

      Sentiment
      • None
      Content
      • Features and Usability
      May 23, 2023
    • Help!

      Need a way to change seat assignment

      Sentiment
      • None
      Content
      • Features and Usability
      May 23, 2023
    • Writing a review

      3 stars. You have to want it to win it.

      Sentiment
      • None
      Content
      • Others
      May 23, 2023
    • Getting screwed!

      I absolutely did NOT authorize a $25 charge for travel insurance (I NEVER have bought travel insurance, and NEVER will), yet now I see a charge for that! ROBBERY, pure and simple, no different than walking down the street and having someone pick your picket!

      Sentiment
      • Negative
      Content
      • Pricing
      May 23, 2023
    • Fastest checkin experience ever!

      Bam! 5 seconds. That says it all

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Can’t check in

      I can’t check in for my flight on website or app and am inside 24 hours…

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Make check in seamless

      I gave this 1 star because it seems I STIIL have to toggle around, find my confirmation code, remember it because I could seem to copy and paste it, search through a menu to find “check in” type in my code and my own last name before I could check in. REALLY??? Why do I log into and app, see my flight but not have a simple button that allows me to check in. If there IS a simpler way… Make it simple to find.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 22, 2023
    • Wheelchair

      I would like to know how I can get a wheelchair once I get into airport?
      I have already paid for baggage check in

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • App

      Does not save my kkn not sure why

      Sentiment
      • None
      Content
      • Technical Issues
      May 22, 2023
    • To United employee, Jeffery Ben Nowotny

      Wouldn’t fly any other airline! Thanks. Monroe Ben Nowotny

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • App

      I would give it a zero if I could. One of the worst apps I have ever tried to maneuver.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Easy checking smooth going to flight

      😃

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • One of the worst if not the worst airline app

      Check out SouthWest Airlines app. It goes over and above your app.
      If you can’t do it right don’t do it at all.

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 22, 2023
    • No option to pick my own seat

      United app picked my seat for me, doesn’t allow you to look at options or change

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 22, 2023
    • User Hostile, Confusing Not Intuitive

      An exercise of frustration. Terrible app.

      Sentiment
      • Negative
      Content
      • Others
      May 22, 2023
    • Trouble with latest version (May 17, 2023)

      I travel out of the country frequently and with the latest app version I am unable to log on without first deleting the app from my phone, and reloading it(apple phone). I can log in only once before having to repeat the process when I need to check the app again. NOT convenient at all especially when I’m traveling out of the U.S. Such a hassle when phone data isn’t always readily available. I don’t feel confident I will have access to the app when I need it most.
      I find the app easy to use and offers what I need when I don’t have this log in problem.

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • United Airlines experience

      I was so excited about my first trip alone-ever and the Springfield, MO airport employees were very friendly and helpful!!
      Then I made my way to the gate and the United desk was just as pleasant! I don’t recall his name but the reassurance I got was fabulous!!!! I made a couple of mistakes booking my trip but info was so helpful for my return home from Denver!!
      Dana from Protem

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • The

      The new rules

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023

Sentiment Analysis

  • Positive(10)
    33%
  • Negative(16)
    53%
  • None(4)
    13%
-20 Net Promoter
Score

Popular Topics

  • Others(10)
    33%
  • Technical Issues(9)
    30%
  • Features and Usability(8)
    27%
  • Pricing(3)
    10%

Languages

  • English(30)
    100%

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