Mixed Reviews for United Airlines App and Services

Love it!

No way to turn it off, except uninstalling the app. Weasels.

The app had info that our flight didn’t include a carryon for us based on our ticket type. Our confirmation email said otherwise. After a long time with chat bots and customer reps we finally got to the bottom of it and for transatlantic or transpacific flights we are allowed. Ugh. Would have really helped if the info that pegged our confirmation email was linked to the applicable bag policy in the app

App keeps telling me I don’t have an internet connection when I do. Because it thinks I don’t have a connection it won’t give me my boarding pass.

Bags are cheaper to check in when you prepay for them 24 hours before your flight. But this app has a labyrinth of links that refuses to load for prepayment during this discounted period. But then… once you’re within 24 hours, it’s all of a sudden very easy to pay for your checked bags at a regular rate. I already disliked United (this was the only available flight for my recent trip), but the audacity of this is infuriating and I will absolutely take my business elsewhere.

I love the United app, but the latest update with live activities absolutely kills my battery. United should reduce the amount of information shown to reduce battery drain (e.g., the countdown to boarding, etc). Until then, I've had to turn this feature off, as I can't have my battery draining that quickly when I travel.

In this day and time, it is hard to get quality help from any business due to the lack of good employees

Need option for paper boarding pass

Need a way to change seat assignment

3 stars. You have to want it to win it.

I absolutely did NOT authorize a $25 charge for travel insurance (I NEVER have bought travel insurance, and NEVER will), yet now I see a charge for that! ROBBERY, pure and simple, no different than walking down the street and having someone pick your picket!

Bam! 5 seconds. That says it all

I can’t check in for my flight on website or app and am inside 24 hours…

I gave this 1 star because it seems I STIIL have to toggle around, find my confirmation code, remember it because I could seem to copy and paste it, search through a menu to find “check in” type in my code and my own last name before I could check in. REALLY??? Why do I log into and app, see my flight but not have a simple button that allows me to check in. If there IS a simpler way… Make it simple to find.

I would like to know how I can get a wheelchair once I get into airport?
I have already paid for baggage check in

Does not save my kkn not sure why

Wouldn’t fly any other airline! Thanks. Monroe Ben Nowotny

I would give it a zero if I could. One of the worst apps I have ever tried to maneuver.

😃

Check out SouthWest Airlines app. It goes over and above your app.
If you can’t do it right don’t do it at all.

United app picked my seat for me, doesn’t allow you to look at options or change

An exercise of frustration. Terrible app.

I travel out of the country frequently and with the latest app version I am unable to log on without first deleting the app from my phone, and reloading it(apple phone). I can log in only once before having to repeat the process when I need to check the app again. NOT convenient at all especially when I’m traveling out of the U.S. Such a hassle when phone data isn’t always readily available. I don’t feel confident I will have access to the app when I need it most.
I find the app easy to use and offers what I need when I don’t have this log in problem.

I was so excited about my first trip alone-ever and the Springfield, MO airport employees were very friendly and helpful!!
Then I made my way to the gate and the United desk was just as pleasant! I don’t recall his name but the reassurance I got was fabulous!!!! I made a couple of mistakes booking my trip but info was so helpful for my return home from Denver!!
Dana from Protem

The new rules