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United States
Mixed Reviews for United Airlines App and Services

Mixed Reviews for United Airlines App and Services

30 reviews between May 22, 2023 and May 25, 2023.

The United Airlines app receives mixed reviews from users, with some praising its features such as alerts for check-in and luggage tracking, and others criticizing its complexity and errors. Some users had issues with baggage policies, seat assignments, and live activity reports that drained phone batteries. Others found it frustrating to toggle around the app to find confirmation codes and check-in options. Some had trouble logging in while traveling abroad. However, many appreciated the helpfulness of airport staff and the convenience of wheelchair services.

‎United Airlines
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30 reviews between May 22, 2023 and May 25, 2023.

May 22, 2023 - May 25, 2023

Popular Phrases

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Featured Content

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  • Great app!!

    This United app is the best! Alerts you when it’s time to check in, alerts you when to board and you can also track your luggage!! Another cool feature is this app can also guide you through any airport. I’m so impressed with all the features of this app! Helped making traveling very smooth!!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 25, 2023
  • Not enough specifics

    Not enough information was provided which was specific to my fare class. I had to do external research just to find out if I had to pay for my carry on bag.

    Sentiment
    • Negative
    Content
    • Pricing
    May 24, 2023
  • United baggage check-in

    The way the screen is set up. It would not let me put my address in and I had to wait a long time before I was able to get onto the place where I could sign in, but I finally did it. It was very complicated.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 24, 2023
  • Great service!

    A wheelchair was quickly provided even though I had not organized this beforehand. I’m very grateful!

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Live Activities Battery Drain

    I love the United app, but the latest update with live activities absolutely kills my battery. United should reduce the amount of information shown to reduce battery drain (e.g., the countdown to boarding, etc). Until then, I've had to turn this feature off, as I can't have my battery draining that quickly when I travel.

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 23, 2023
  • Getting screwed!

    I absolutely did NOT authorize a $25 charge for travel insurance (I NEVER have bought travel insurance, and NEVER will), yet now I see a charge for that! ROBBERY, pure and simple, no different than walking down the street and having someone pick your picket!

    Sentiment
    • Negative
    Content
    • Pricing
    May 23, 2023
  • Can’t check in

    I can’t check in for my flight on website or app and am inside 24 hours…

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 22, 2023
  • One of the worst if not the worst airline app

    Check out SouthWest Airlines app. It goes over and above your app.
    If you can’t do it right don’t do it at all.

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 22, 2023
  • No option to pick my own seat

    United app picked my seat for me, doesn’t allow you to look at options or change

    Sentiment
    • Negative
    Content
    • Features and Usability
    May 22, 2023
  • United Airlines experience

    I was so excited about my first trip alone-ever and the Springfield, MO airport employees were very friendly and helpful!!
    Then I made my way to the gate and the United desk was just as pleasant! I don’t recall his name but the reassurance I got was fabulous!!!! I made a couple of mistakes booking my trip but info was so helpful for my return home from Denver!!
    Dana from Protem

    Sentiment
    • Positive
    Content
    • Others
    May 22, 2023
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Sentiment Analysis

-20 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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