‎Viator App Review: Convenience for Travelers with Some Payment and Supplier Issues
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‎Viator App Review: Convenience for Travelers with Some Payment and Supplier Issues

The ‎Viator: Tours & Attractions app receives mixed reviews with positive feedback on its convenience and global tour options. Users appreciate the ease of managing tours on the go but highlight issues with payment processing and lack of visibility into reservations. Some users express dissatisfaction with the Viator supplier feature for businesses. Overall, the app is praised for its tour organization in major cities, but technical issues and communication problems with the supplier side are noted.

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  • Tour Operators
  • Product Managers
  • Business Analysts
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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Çok yazık!!

    İşletmemin tripadvisorda görüntülenmesi ve iş kazanımı için viator supplier ı yükledim, hesap açtım, ürün oluşturdum kendi ülke para birimimizde epey para da ödedim ama ne bir bildirim ne bir iş ne bir mesaj ne bir ses geldi. Bu kadar kurumsal bir aplikasyondan tarafından dolandırılmak çok üzücü. (For my business to be displayed on tripadvisor and for new gains on my business again, I uploaded viator supplier, opened an account, created a product, and paid a lot of money in our own country currency, but I did not receive a notification, a job, a message even a notification ..Very sad to be scammed by such a corporate app)

    Sentiment
    • Negative
    Content
    • App Performance
    Jun 03, 2023
  • Cannot even Pay!

    The most absolutely useless app I have used, you cannot even pay! Even though I fill out everything correctly in the end, payment says incomplete. Seriously, and you do not even offer a non-digital payment option.

    Sentiment
    • Negative
    Content
    • Payment Issues
    Jun 03, 2023
  • Bad

    You cannot see reservations and other transactions in the app. No problem for travelers, useless app for homeowners. Both travel and host mode should be just like Airbnb

    Sentiment
    • Negative
    Content
    • Reservation Management
    May 06, 2023
  • Useful app for travelers

    Viator.com has been our favorite website to take tours all around the world for many years. Now, the app is very handy to manage all in the phone. Thank you!

    Sentiment
    • Positive
    Content
    • Convenience and Handiness
    Aug 16, 2019
  • Great App

    Great App for those who love travel and art

    Sentiment
    • Positive
    Content
    • Travel and Art
    Apr 03, 2016
  • K

    Fdlpuy hdyjc

    Sentiment
    • Positive
    Content
    • App Performance
    Mar 29, 2013
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Viator: Tours & Attractions based on online reviews collected from App Store. The analysis helps Travel Agents, Tour Operators, Product Managers, Business Analysts, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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