Mixed Reviews and Challenges: 'Natural - Imagine Simplicity' App Analysis
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Mixed Reviews and Challenges: 'Natural - Imagine Simplicity' App Analysis

The app 'Natural - Imagine Simplicity' receives mixed reviews, with customers expressing dissatisfaction over issues like poor customer service, delivery delays, account blocks, and difficulties in using promo codes. Some users highlight the app's beautiful design and successful deliveries, particularly for Amazon orders. However, concerns about order tracking accuracy, points deduction without returns, and unresponsive customer service persist, leading to warnings about potential scams. Overall, the app faces challenges related to order fulfillment, account management, and communication with users, impacting their overall experience and trust in the platform.

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Asked for diet recipes, was given BBQ

    Asked for diet recipes, but the app offered to deliver me food from Mark’s Feed Store. Nah, this ain’t ready for full release lol.

    Sentiment
    • Negative
    Content
    • Delivery and Tracking Issues
    Mar 01, 2024
  • Overcharged on all orders

    Flights are $200 more expensive on here than Google flights. Convenience isn’t worth that price difference

    Sentiment
    • Negative
    Content
    • Delivery and Tracking Issues
    Apr 25, 2023
  • Incredible UI

    As a UX designer, I am practically drooling over the beautiful UI and gesture interactions

    Sentiment
    • Positive
    Content
    • App UI and Navigation
    Jan 26, 2023
  • Don’t believe in this app offers

    They offer you referral credit but they won’t give it to you if you file a claim they answer you with excuses but no credit

    Sentiment
    • Negative
    Content
    • Referral Credit Problems
    Jun 15, 2022
  • Great app but needs work

    It’s a great app having lots of services in one app but it doesn’t let you see the tracking on the food delivery orders which is a pain when trying to help the driver where to go when they are lost

    Sentiment
    • None
    Content
    • Delivery and Tracking Issues
    May 31, 2022
  • first time try and so disappointed

    It’s been 7weeks now and haven’t received my order , and had bad customers service experienced. I don’t know how they get business like that?

    Sentiment
    • Negative
    Content
    • Order Missing or Incomplete
    May 18, 2022
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Natural - Imagine Simplicity based on online reviews collected from App Store. The analysis helps Digital Marketing Specialists, Customer Experience Managers, App Developers, E-commerce Managers, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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