Mixed Reviews for The Peninsula New York: Exceptional Service, Cleanliness Concerns, and Stolen Item Incident
Uncover The Peninsula New York's Customer Feedback Insights

Mixed Reviews for The Peninsula New York: Exceptional Service, Cleanliness Concerns, and Stolen Item Incident

700 5th Ave, New York, NY 10019, United States

The Peninsula New York receives mixed reviews, with some praising the exceptional service, luxurious amenities, and beautiful decorations, while others highlight issues such as cleanliness concerns, inconsistent staff interactions, and a stolen item incident. Positive feedback emphasizes the top-notch service, elegant rooms, fantastic brunch experiences, and convenient location near key attractions. On the other hand, negative comments mention disappointments with room cleanliness, lack of warm welcomes, and security issues regarding missing belongings. Despite the criticisms, the hotel's Christmas decorations, top-notch service, and high-quality amenities stand out as key highlights among guests.

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  • Arguably the best experience we’ve had at hotel before. Service was excellent from start to finish. Super clean. Very high quality. Multiple visits throughout the day to refresh our room. We will 100% come back because they treat their guests to the highest standard. No detail left unnoticed.

    Sentiment
    • Positive
    Content
    • Service Excellence
  • Transforming a Lower East Side landmark into a new elegant hotel and culinary destination. A residence inspired hotel in the heart of Downtown New York. Swan Room. Corner Bar. Styles: Supreme View King Suite, Terrace Suite.Rooms: Comfortable

    Sentiment
    • Positive
    Content
    • Location and Convenience
  • Fabulous visit to this hotel. The service was top notch and everyone made you feel like you were at home.Can’t say enough and will be back!

    Sentiment
    • Positive
    Content
    • Hospitality and Personalization
  • Title: A Five-Star Review for The Peninsula Hotel, New York - Exceptional Service and Memorable ExperienceReview:I recently had the pleasure of staying at The Peninsula Hotel in New York, and I am delighted to share my five-star review to express my deepest appreciation for the exceptional service and unforgettable experience I had during my stay. I would like to extend my heartfelt thanks to Mr. Rached Sioud, Director of the Front Office, and Mr. Rolf Buehlmann, the General Manager of the hotel, for their outstanding leadership and dedication to providing an exceptional guest experience.From the moment I stepped into The Peninsula Hotel, I was greeted with warmth and professionalism. The staff, under the guidance of Mr. Sioud, displayed an unwavering commitment to ensuring my comfort and satisfaction throughout my stay. Their attention to detail, personalized service, and genuine care for their guests truly set them apart.Mr. Sioud's exceptional leadership was evident in every aspect of my stay. His attention to detail and commitment to excellence were reflected in the seamless check-in process, the prompt and efficient service, and the personalized recommendations for local attractions and dining. His dedication to ensuring a memorable experience for guests like myself was truly commendable.I would also like to express my gratitude to Mr. Rolf Buehlmann, the General Manager of The Peninsula Hotel. Under his leadership, the hotel exuded a sense of luxury, elegance, and sophistication. The attention to detail in the hotel's design, the quality of the amenities, and the overall ambiance created an unforgettable experience.The Peninsula Hotel, New York, truly exceeded my expectations in every way. The beautifully appointed rooms, the stunning views of the city, and the world-class dining options all contributed to a truly luxurious and memorable stay. The attention to detail in every aspect of the hotel's offerings was truly remarkable.In conclusion, I cannot thank Mr. Rached Sioud, Director of the Front Office, and Mr. Rolf Buehlmann, the General Manager of The Peninsula Hotel, enough for their exceptional leadership and the outstanding service provided during my stay. Their commitment to excellence, attention to detail, and genuine care for their guests are truly commendable. I highly recommend The Peninsula Hotel, New York, to anyone seeking a luxurious and unforgettable experience in the heart of the city.

    Sentiment
    • Positive
    Content
    • Service Excellence
  • The hotel has regressed over the years. It’s a five star hotel but had to carry own suitcases up the flights of stairs and to our suite - no greeting or welcome at the door either. The room wasn’t clean, with a palm print on the mirror, dusty shelves and the shower hadn’t been cleaned between guests - there was even hair left on the shower wall. Housekeeping was too busy to take calls and none of the requests were honoured - like additional pillows or extra water in the room - nothing too difficult to do. The steps and sidewalk outside the hotel are dirty and littered with trash - it’s the responsibility of the hotel to clean these areas. Let’s hope the hotel can find staff and management worthy of a five star establishment - they are very far this at the moment. Save your money and look elsewhere.

    Sentiment
    • Negative
    Content
    • Mixed Feedback on Housekeeping
  • Went here for cocktails and to see their lobby for the Christmas tree..always really well doneTheir lounge Clemente is a great spot to chill. Staff is always very niceBeware the cocktails are on the higher price side.

    Sentiment
    • Positive
    Content
    • Dining Experience and Brunch
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Sentiment Analysis (of 30 reviews)
77 Net Promoter
Score
Languages (of 30 reviews)
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