Mixed User Feedback on Seatfrog: Functionality vs. Usability
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Mixed User Feedback on Seatfrog: Functionality vs. Usability

Seatfrog has garnered mixed reviews from users, highlighting both its innovative concept of auction-style train upgrades and numerous usability issues. Many users appreciate the potential for affordable first-class travel, while others criticize the app for confusing navigation, technical glitches, and added fees. Specific complaints include difficulties with the payment process, a lack of clear information during auctions, and frustrating sign-in issues. Some users express disappointment over the quality of the upgrades received, noting that services advertised in the app are not fulfilled. Despite these concerns, several reviews praise the app's concept and ease of use once familiarized. Overall, while Seatfrog presents an interesting solution for train upgrades, significant improvements in functionality and customer support are necessary for a more user-friendly experience.

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Custom Date - Oct 22, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Won't let me add payment card.

    Sentiment
    • Negative
    Content
    • Payment Problems
    Sep 12, 2024

  • It's rubbish. Completely confusing! I'm closing my account and uninstalling the app.

    Sentiment
    • Negative
    Content
    • User Experience Issues
    Aug 24, 2024

  • Love this app. Great for getting affordable upgrades!!

    Sentiment
    • Positive
    Content
    • Positive Upgrade Experiences
    Aug 24, 2024

  • Ever time I add another payment card it doesn't add. I gave up

    Sentiment
    • Negative
    Content
    • Payment Problems
    Aug 21, 2024

  • Sign in doesnt work, and bought tickets dissapear, not a great app

    Sentiment
    • Negative
    Content
    • App Functionality Complaints
    Aug 12, 2024

  • A great app which I've used many times 🌟 🌟🌟🌟🌟🌟

    Sentiment
    • Positive
    Content
    • Positive Upgrade Experiences
    Aug 11, 2024
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Sentiment Analysis (of 30 reviews)
-23 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Seatfrog: Buy Train Tickets based on online reviews collected from Google Play. The analysis helps Travel Product Managers, User Experience Designers, Mobile App Developers, Customer Service Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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