Revolut App Review Highlights: Modern Design, Security Concerns, and Mixed Customer Experiences
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Revolut App Review Highlights: Modern Design, Security Concerns, and Mixed Customer Experiences

Uncover Revolut Mobile Finance Insights: A Comprehensive Report

Mixed reviews highlight Revolut's convenient features, modern design, and security concerns. Users praise easy fund management, early access to wages, and multi-currency options. However, issues with customer service response times, frozen accounts without explanation, and lack of support for fraudulent activities are recurring themes. Some users commend the app's sleek design and real-time spending notifications, while others express frustration over high crypto fees, withdrawal restrictions, and challenges with updating the app.

Source: App Store Reviews of ‎Revolut - Mobile Finance

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Customer Feedback Analysis of ‎Revolut - Mobile Finance

Explore the mixed reviews on Revolut's features, design, security concerns, and customer service with our comprehensive report.

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Custom Date - May 21, 2025
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  • Mr

    Revolut is a true revolution in Banking - and a breath of fresh air.
    I feel in total control and full transparency!
    I love it!

    Sentiment
    • Positive
    Content
    • App Design and Features
    Jan 21, 2024
  • Lack of support

    There is a lack of support or immediate help when there are cases of fraudulent activities or payments. Today, my card had been used to make three payments that I do not know off. No one in my family has used my physical card or phone number and my card details are kept private. So evidently, someone else has hacked or stolen my card details and made three payments and revoult has not helped me in any way, shape or form to cancel and refund the payments. The payments seem to have been made at a bakery today, but I have been at home all day… I want a refund for my money lost, which was quite a bit considering I’m a university student. I am deeply disappointed and frustrated that there is a lack of help or immediate response to these kinds of activities. Do better.

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 21, 2024
  • Revolut is a financial wizard in my pocket

    The app's design is sleek, making money management effortless. The real-time spending notifications keep me on top of my finances, and the budgeting features are a game-changer. Plus, the ability to exchange currencies at interbank rates is a travel essential. Revolut has redefined modern banking for the better.

    Sentiment
    • Positive
    Content
    • App Design and Features
    Jan 21, 2024
  • Revolut facilitates Fraud

    My wife was scammed on Vinted and despite telling Revolut within minutes that it was fraudulent and asking them to stop the ‘Pending’ payment they ignored my wife’s pleas and refused to stop the payment going to the scammers. The payment was ‘Pending’ for 12 hours and they had plenty of time to stop it. Complaints have been refused and they only talk via their online Chat and they were dismissive at every point. Avoid Revolut at all costs!!!

    Sentiment
    • Negative
    Content
    • Customer Service
    Jan 21, 2024
  • Convenient bank app

    Multiple currencies to use and stock investments

    Sentiment
    • Positive
    Content
    • Currency Exchange and Investments
    Jan 20, 2024
  • So far so good

    One of my favourite app. I use it for crypto transactions. So far so good. My only problem is that the daily limit is too low and there is no option to increase it. Otherwise I’m very happy with it.

    Sentiment
    • Positive
    Content
    • Account Access and Restrictions
    Jan 20, 2024
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Sentiment Analysis (limited preview)
47 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Revolut - Mobile Finance based on online reviews collected from App Store. The analysis helps Financial Analysts, Product Managers, Customer Experience Specialists, Mobile App Developers, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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