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Nike App User Reviews Highlight Major Frustrations and Service Issues
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    • Customer Experience Specialists
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Nike App User Reviews Highlight Major Frustrations and Service Issues

Uncover Nike App Insights: User Frustrations & Solutions

The Nike app has received numerous negative reviews, highlighting significant user frustrations. Common issues include app functionality problems, such as failure to update and opening errors. Users report poor customer service experiences, particularly regarding order fulfillment and returns, with unresolved issues and lack of communication from support. Many expressed dissatisfaction with their orders being incomplete or the need to provide excessive personal information for assistance. Despite some positive feedback on product quality and design, the overall sentiment leans heavily towards disappointment with the app's performance and customer service. Improvements are urgently needed to enhance user experience and resolve ongoing technical issues.

Source: App Store Reviews of Nike: zapatillas y ropa

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Customer Feedback Analysis of Nike: zapatillas y ropa

Insightful analysis of Nike app reviews revealing user frustrations, service issues, and areas for improvement.

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Custom Date - Dec 05, 2025
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  • Pedidos incompletos

    Cuando pides en la web te llegan los pedidos incompletos y luego no te quieren devolver el dinero de esos productos que faltan. Una vergüenza

    Sentiment
    • Negative
    Content
    • Order Fulfillment Problems
    Nov 27, 2025
  • Not opening

    The app after downloading is asking to
    Be uodated when opened. When i go to update it on appstore it’s already up to date. Tried reinstalling, same result

    Sentiment
    • Negative
    Content
    • App Update Confusion
    Nov 21, 2025
  • No salen los pedidos

    No sale la lista de los pedidos

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Oct 21, 2025
  • Muchos errores

    Nunca deja pagar, fallo al cobrar. Contactas con el soporte y siempre es actualizar app, desinstalar etc… Error en muchas ocasiones y cero correcciones. (Probado en varios teléfonos).

    Sentiment
    • Negative
    Content
    • Payment Processing Errors
    Aug 10, 2025
  • Why cant open since 2 months ago?

    Soooo sad

    Sentiment
    • Negative
    Content
    • User Interface Feedback
    Jul 31, 2025
  • La ultima actualizacion

    La ultima actualizacion va fatal y no deja entrar a la aplicacion, da la bienvenida y ya

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jul 02, 2025
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Sentiment Analysis (limited preview)
-47 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Nike: zapatillas y ropa based on online reviews collected from App Store. The analysis helps Digital Marketing Managers, Customer Experience Specialists, Product Managers, E-commerce Analysts, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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