MoviePass Customer Frustration and Dissatisfaction Highlighted in Reviews
Uncover MoviePass Feedback Insights: A Comprehensive Report
MoviePass customers express frustration with card declines, lack of customer service, inaccurate showtimes, and overall dissatisfaction. Many users feel deceived, scammed, and robbed of their money due to the app's malfunctioning, misleading pricing, and unresponsive support. The service is criticized for being unreliable, inefficient, and a waste of money, leading to cancellations and calls for others to avoid using MoviePass. Customers highlight issues with refunds, subscription cancellations, and the overall poor experience provided by MoviePass.
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Don't buy. it never worked for me. First, they said, 3 movies a month then, they asked to add credit. I tried both online and theater, but the card didn't go through in either case.
Sentiment
Negative
Content
Technical Issues with App/Card
Jan 20, 2024
I canceled two months ago and these…
I canceled two months ago and these people are still charging me. Do not use them!Keith
Sentiment
Negative
Content
Payment and Billing Problems
Nov 25, 2023
This is scam this company made to scam…
This is scam this company made to scam customers fake app and stealing monthly payments don’t ever go with this scam
Sentiment
Negative
Content
Payment and Billing Problems
Sep 10, 2023
They keep raising their points on…
They keep raising their points on weekend movies, now i can only watch one weekend movie with my basic membership. Two stars since no issues with the card so far.
Sentiment
Negative
Content
Movie Selection and Availability
Aug 25, 2023
#DECLINED
Times don't match theater, card declines, no support. Save your money it's back and worse than ever! Loved it before now havent been able to use it.
Sentiment
Negative
Content
Technical Issues with App/Card
Jul 04, 2023
Just terrible
Just terrible. Thieves taking my money for months after I cancelled. Stay away if you like your money.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for MoviePass based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Service Managers, Business Development Managers, Product Managers, Entertainment Industry Consultants to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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