MoviePass Customer Frustration and Dissatisfaction Highlighted in Reviews
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MoviePass Customer Frustration and Dissatisfaction Highlighted in Reviews

MoviePass customers express frustration with card declines, lack of customer service, inaccurate showtimes, and overall dissatisfaction. Many users feel deceived, scammed, and robbed of their money due to the app's malfunctioning, misleading pricing, and unresponsive support. The service is criticized for being unreliable, inefficient, and a waste of money, leading to cancellations and calls for others to avoid using MoviePass. Customers highlight issues with refunds, subscription cancellations, and the overall poor experience provided by MoviePass.

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Custom Date - May 21, 2024
Featured Content
  • Don't buy

    Don't buy. it never worked for me. First, they said, 3 movies a month then, they asked to add credit. I tried both online and theater, but the card didn't go through in either case.

    Sentiment
    • Negative
    Content
    • Technical Issues with App/Card
    Jan 20, 2024
  • I canceled two months ago and these…

    I canceled two months ago and these people are still charging me. Do not use them!Keith

    Sentiment
    • Negative
    Content
    • Payment and Billing Problems
    Nov 25, 2023
  • This is scam this company made to scam…

    This is scam this company made to scam customers fake app and stealing monthly payments don’t ever go with this scam

    Sentiment
    • Negative
    Content
    • Payment and Billing Problems
    Sep 10, 2023
  • They keep raising their points on…

    They keep raising their points on weekend movies, now i can only watch one weekend movie with my basic membership. Two stars since no issues with the card so far.

    Sentiment
    • Negative
    Content
    • Movie Selection and Availability
    Aug 25, 2023
  • #DECLINED

    Times don't match theater, card declines, no support. Save your money it's back and worse than ever! Loved it before now havent been able to use it.

    Sentiment
    • Negative
    Content
    • Technical Issues with App/Card
    Jul 04, 2023
  • Just terrible

    Just terrible. Thieves taking my money for months after I cancelled. Stay away if you like your money.

    Sentiment
    • Negative
    Content
    • Payment and Billing Problems
    Jun 15, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-87 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for MoviePass  based on online reviews collected from Trustpilot. The analysis helps Market Research Analysts, Customer Service Managers, Business Development Managers, Product Managers, Entertainment Industry Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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