Review of a Travel App: Easy Booking Process but Lacking Customer Service
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Review of a Travel App: Easy Booking Process but Lacking Customer Service

This travel app has a simple booking process and offers discounts on credit card payments. However, some users have complained about price increases and poor customer service. There have been instances of false hotel bookings and difficulties in contacting customer support. The app also lacks transparency in terms of room details and amenities. Despite these issues, some users have praised the app for its competitive prices and ease of navigation.

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Custom Date - Mar 04, 2024

Featured Content

  • مكة

    اخبث شركة لو عليا اعطيكم صندل قديم مش نجمه واحده

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 27, 2023
  • نصابين

    يزيدون سعر الرحلة

    Sentiment
    • Negative
    Content
    • Price and Discounts
    Jul 24, 2023
  • Bad customer service

    The worst travel app and worst customer service. Not happy at all with the service

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 13, 2023
  • الرياض

    البرنامج جيد جداً ولكن يعيبه احياناً التعليق والتأخير وعدم وضوح أين الخطأ

    Sentiment
    • None
    Content
    • App Performance
    Jul 10, 2023
  • Mr.

    اول مرة احجز مع المسافر وان شاء الله تكون تجربة ناجحة

    Sentiment
    • Positive
    Content
    • Booking Process
    Jun 26, 2023
  • Totally Friendly Platform

    It’s Clear Easy and Smooth.

    Thank you!!

    Sentiment
    • Positive
    Content
    • App Performance
    Jun 25, 2023
  • See All Reviews

Sentiment Analysis

-10 Net Promoter
Score

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Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from App Store. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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