Review of a Travel App: Easy Booking Process but Lacking Customer Service
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Review of a Travel App: Easy Booking Process but Lacking Customer Service

This travel app has a simple booking process and offers discounts on credit card payments. However, some users have complained about price increases and poor customer service. There have been instances of false hotel bookings and difficulties in contacting customer support. The app also lacks transparency in terms of room details and amenities. Despite these issues, some users have praised the app for its competitive prices and ease of navigation.

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  • Travel Agency Owners
  • Customer Service Managers
  • Market Researchers
  • Digital Marketing Specialists
  • Hospitality Consultants

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Custom Date - Apr 20, 2024
Featured Content
  • مكة

    اخبث شركة لو عليا اعطيكم صندل قديم مش نجمه واحده

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 27, 2023
  • نصابين

    يزيدون سعر الرحلة

    Sentiment
    • Negative
    Content
    • Price and Discounts
    Jul 24, 2023
  • Bad customer service

    The worst travel app and worst customer service. Not happy at all with the service

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 13, 2023
  • الرياض

    البرنامج جيد جداً ولكن يعيبه احياناً التعليق والتأخير وعدم وضوح أين الخطأ

    Sentiment
    • None
    Content
    • App Performance
    Jul 10, 2023
  • Mr.

    اول مرة احجز مع المسافر وان شاء الله تكون تجربة ناجحة

    Sentiment
    • Positive
    Content
    • Booking Process
    Jun 26, 2023
  • Totally Friendly Platform

    It’s Clear Easy and Smooth.

    Thank you!!

    Sentiment
    • Positive
    Content
    • App Performance
    Jun 25, 2023
  • See All Reviews
Sentiment Analysis
-10 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Almosafer: Hotels & Flights based on online reviews collected from App Store. The analysis helps Travel Agency Owners, Customer Service Managers, Market Researchers, Digital Marketing Specialists, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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