Mixed Reviews Highlighting Quality and Service Issues at Apress.com
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Mixed Reviews Highlighting Quality and Service Issues at Apress.com

Apress.com receives mixed reviews, with customers highlighting issues such as poor book quality, long delivery times, and unresponsive customer service. Some praise the range of technical books available and the convenience of ebooks. However, there are complaints about billing problems, outdated content in some books, and difficulties obtaining invoices. Overall, there are concerns about inconsistent service quality and communication from Apress.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • A fabulous book ...the very definitive guide

    A fabulous book ...the very definitive book on SQLite,Will order the printed version too soon!Mark

    Sentiment
    • Positive
    Content
    • Book Quality
    Sep 30, 2021
  • Terrible support and money back…

    Terrible support and money back guarantee is terrible. Lacklustre material and too .Net focused.

    Sentiment
    • None
    Content
    • Customer Service Experience
    Sep 29, 2021
  • Books are easy to purchase and download…

    Books are easy to purchase and download at this site.

    Sentiment
    • Positive
    Content
    • Ebook Experience
    Sep 27, 2021
  • Excellent customer service

    Excellent customer service, excellent fast shipping. Thank you.

    Sentiment
    • Positive
    Content
    • Shipping Experience
    Sep 26, 2021
  • Quick response to my gripe on…

    Quick response to my gripe on TrustedView on a refund for a duplicate purchase. Experience still a bit marred by the fact that the refund request was initialy dismissed as "we can't do it".

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Sep 19, 2021
  • Seven months in, still no credit; and now, an invoice for a book I've already paid

    I am *STILL* waiting for a book to be credited. I ordered it in late January, had it removed from the larger order, which they did. They never credited me for that book. I have spoken to numerous reps, and even a supervisor, but still nothing, over seven months into it. This latest order, a few days ago, was missing a book (out of the 50 books, 49 were the ones I ordered, but the 50th was something I had never ordered). They shipped the 50th, but now they are sending me an invoice for that book. Every time you receive an email response, it's from a different person who has not bothered to read the first part of the exchange. It's like the movie "50 first dates", you start over every single f-ing time. I don't know how such a poorly managed company can stay in business. Although their practice makes it seem like they are scammers, I don't believe that this is the case. It's pure incompetence, and little to no regard paid to customer satisfaction or employee training.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Sep 10, 2021
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Sentiment Analysis (of 30 reviews)
55 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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