Mixed Reviews Highlighting Quick Service and Funding Availability with Customer Service Issues and Legal Concerns
Uncover Insights with Rapid Finance Customer Feedback Analysis
Mixed reviews for Rapid Finance, with some customers praising the quick service and funding availability while others complain about rude behavior, unauthorized actions, and threats. Customers highlight issues with communication, loan terms, and customer service interactions. Legal actions and police involvement are mentioned in several reviews, reflecting a lack of professionalism and privacy concerns. Overall, a range of experiences is shared, including positive interactions with specific representatives and smooth funding processes contrasted with negative encounters, such as threats, hacking allegations, and unauthorized contacts.
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These people gave a loan to some else and blaming me
These people gave a loan to someone with a id that got stolen 2 years ago. Demand me to pay money I have never received. Contact all my contacts on my phone telling them I am a Thief. My sector Commander at our police station is investigating this whole scam. Because I don't even know about this place after my sister in-law informed me that a lady messaged her and told her I am a Thief and don't want to pay there money. They are very rude and don't know how to speak to people.
Sentiment
Negative
Content
Harassment and Threats
Apr 18, 2024
Everyone was professional and kind
Everyone was professional and kind. We received our funding the same day. Excellent service and follow-up.
Sentiment
Positive
Content
Speed of Funding
Mar 24, 2024
Wonderfully fast service
Wonderfully fast service! I have now used the service twice for my needs. Super easy!
Sentiment
Positive
Content
Fast and Easy Application Process
Mar 24, 2024
Don’t waist your time with this…
Don’t waist your time with this company. They approved me for a 60k loan. Made me send docs for over a week, I provided every bit of info they requested only to have the nerve to accuse me of not owning a Corp I didn’t even apply for the loan for. The rep that I was working with was rude and hostile throughout the entire process. Wish I hadn’t waisted my time. Be careful and save your time.
Sentiment
Negative
Content
Harassment and Threats
Aug 19, 2023
thanks for helping in my success
Thank you for making the process so streamlined. you made it painless to access money that will relieve my stress level. I am confident that in the future, if I need to reach out again, I will contact your company in the future. Anthony from Lendio was wonderful and extremely efficient.
Sentiment
Positive
Content
Professional Customer Service
Jul 13, 2023
Fast and Easy and Reasonable Terms
Fast and Easy and Reasonable TermsI had worked with Rapid before and it had gone smoothly. I had an email from Geoffrey a while back (staying in touch without being annoying) and he responded right away to my request. The process was easy, took very little of my time. I was very pleased with the rate, considering it is an unsecured loan. And I understand they were able to offer me an improved rate from before, based on my past performance.
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Rapid Finance based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Risk Management Professionals, Consumer Advocates, Legal Advisors to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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