Mixed Reviews Highlighting Quick Service and Funding Availability with Customer Service Issues and Legal Concerns
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Uncover Insights with Rapid Finance Customer Feedback Analysis

Mixed Reviews Highlighting Quick Service and Funding Availability with Customer Service Issues and Legal Concerns

Mixed reviews for Rapid Finance, with some customers praising the quick service and funding availability while others complain about rude behavior, unauthorized actions, and threats. Customers highlight issues with communication, loan terms, and customer service interactions. Legal actions and police involvement are mentioned in several reviews, reflecting a lack of professionalism and privacy concerns. Overall, a range of experiences is shared, including positive interactions with specific representatives and smooth funding processes contrasted with negative encounters, such as threats, hacking allegations, and unauthorized contacts.

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  • Customer Experience Managers
  • Risk Management Professionals
  • Consumer Advocates
  • Legal Advisors

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Custom Date - May 23, 2024
Featured Content
  • These people gave a loan to some else and blaming me

    These people gave a loan to someone with a id that got stolen 2 years ago. Demand me to pay money I have never received. Contact all my contacts on my phone telling them I am a Thief. My sector Commander at our police station is investigating this whole scam. Because I don't even know about this place after my sister in-law informed me that a lady messaged her and told her I am a Thief and don't want to pay there money. They are very rude and don't know how to speak to people.

    Sentiment
    • Negative
    Content
    • Harassment and Threats
    Apr 18, 2024
  • Everyone was professional and kind

    Everyone was professional and kind. We received our funding the same day. Excellent service and follow-up.

    Sentiment
    • Positive
    Content
    • Speed of Funding
    Mar 24, 2024
  • Wonderfully fast service

    Wonderfully fast service! I have now used the service twice for my needs. Super easy!

    Sentiment
    • Positive
    Content
    • Fast and Easy Application Process
    Mar 24, 2024
  • Don’t waist your time with this…

    Don’t waist your time with this company. They approved me for a 60k loan. Made me send docs for over a week, I provided every bit of info they requested only to have the nerve to accuse me of not owning a Corp I didn’t even apply for the loan for. The rep that I was working with was rude and hostile throughout the entire process. Wish I hadn’t waisted my time. Be careful and save your time.

    Sentiment
    • Negative
    Content
    • Harassment and Threats
    Aug 19, 2023
  • thanks for helping in my success

    Thank you for making the process so streamlined. you made it painless to access money that will relieve my stress level. I am confident that in the future, if I need to reach out again, I will contact your company in the future. Anthony from Lendio was wonderful and extremely efficient.

    Sentiment
    • Positive
    Content
    • Professional Customer Service
    Jul 13, 2023
  • Fast and Easy and Reasonable Terms

    Fast and Easy and Reasonable TermsI had worked with Rapid before and it had gone smoothly. I had an email from Geoffrey a while back (staying in touch without being annoying) and he responded right away to my request. The process was easy, took very little of my time. I was very pleased with the rate, considering it is an unsecured loan. And I understand they were able to offer me an improved rate from before, based on my past performance.

    Sentiment
    • Positive
    Content
    • Loan Approval Process
    May 25, 2023
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Rapid Finance  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Risk Management Professionals, Consumer Advocates, Legal Advisors to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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