Mixed Customer Feedback on Ocado's Delivery Service and Quality
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Mixed Customer Feedback on Ocado's Delivery Service and Quality

Uncover Insights with Our Ocado Customer Feedback Analysis

Ocado has received mixed reviews from customers, highlighting issues with order cancellations, damaged goods, and poor customer service, particularly concerning website navigation and payment problems. While some users praise friendly delivery drivers and the convenience of the delivery service, many express frustration over late arrivals and unfulfilled orders. Customers have also reported discrepancies in promotions and discounts. Though several users emphasize the quality of food and packaging, recurring complaints about the packing of items and responsiveness of customer service indicate areas needing improvement. Overall, while Ocado provides a useful service, significant challenges remain that impact customer satisfaction.

Source: Trustpilot Reviews of Ocado 

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Customer Feedback Analysis of Ocado 

Explore in-depth analysis of Ocado customer feedback on service and quality issues to enhance business strategies.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Received fish 4 weeks beyond Use by Date

    Two days ago I received a delivery from Ocado. I was about to cook a salmon fillet when I saw it was more than 4 weeks beyond its Use by Date. This is totally unacceptable.

    Sentiment
    • Negative
    Content
    • Product Quality Concerns
    Dec 04, 2024
  • Kindness and professionalism

    Hats off to their drivers! On each delivery occasion I had, they proved to be top quality human beings!

    Sentiment
    • Positive
    Content
    • Driver Experience
    Dec 04, 2024
  • UNAVAILABLE

    TRYING TO DO A XMAS ORDER SINCE LAST WEEEK, SO MANY ITEMS ARE ALREADY OUT OF STOCK. HOW CAN THAT BE? I AM NOW FORCED TO ORDER ALL THESE XMAS PRODUCTS FROM WAITROSE

    Sentiment
    • None
    Content
    • Stock Availability
    Dec 03, 2024
  • Bovaer laced food?…. And no refunds!

    Refuse to acknowledge if some of their foods contain Bovaer, and then tell me that even if they do, they will refuse any refunds. How charming! Then - apparently if I challenge this, my account will be CLOSED.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Dec 03, 2024
  • Best delivery driver ever!

    Just had a 7.30 delivery from Paul in the Fylde coast. So helpful, kind and considerate. A true asset to Ocado!

    Sentiment
    • Positive
    Content
    • Driver Experience
    Nov 28, 2024
  • Promised 25% discount on first order…

    Promised 25% discount on first order received ÂŁ1.99 discount on ÂŁ127.00 shop do you scam people to get there first order??? Yes I have contacted Customer services with no results. Code was applied!!!!

    Sentiment
    • Negative
    Content
    • Promotions and Discounts
    Nov 25, 2024
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Sentiment Analysis (limited preview)
-43 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ocado  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Executives, Supply Chain Analysts, Marketing Professionals, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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