Century Law Firm: Mixed Reviews on Debt Settlement Services
Uncover Insights with Century Law Firm Customer Feedback Report
Century Law Firm receives mixed reviews with some clients praising their debt settlement services and customer care, while others express dissatisfaction with hidden fees and lack of communication. Positive comments highlight helpful staff members like Jenn W and Teaira Williams, successful debt negotiations, and overall satisfaction with the program. However, negative feedback mentions issues with amending payment schedules, unexpected fees, and dissatisfaction with savings achieved. The firm is commended for legal representation and support during the debt settlement process, but some clients express concerns about the final outcomes and lack of transparency.
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Cynthia Ikaraoha was great. 5 stars all day. Excellent service you shold give her a raise.
Sentiment
Positive
Content
Customer Service
Apr 22, 2024
Century Law Firm
So far, I am happy with my experience with Century Law Firm. Donna White called me today and was very good at letting me know what is going on and kept me informed.
Sentiment
Positive
Content
Communication
Feb 13, 2024
Lindsey Sherrill
Lindsey Sherrill provided exceptional support on the call today. She was very patient and answered all my questions. Thanks Lindsey & Century.
Sentiment
Positive
Content
Customer Service
Feb 07, 2024
Set me on the right financial track
Used a couple years ago. Incredibly helpful and set me back on the right financial path in a way I could not have accomplished on my own.
Sentiment
Positive
Content
Overall Satisfaction
Feb 03, 2024
lindsey was empathetic and…
lindsey was empathetic and knowledgeable and helped me understand what to expect for the remainder of my time in the program.
Sentiment
Positive
Content
Customer Service
Feb 02, 2024
I had to skip a payment because I am…
I had to skip a payment because I am starting a new job I was dealing with Chosen P. She was very helpful and empathetic
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Frequently Asked Questions About Customer Feedback Analysis Reports
What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Century Law Firm based on online reviews collected from Trustpilot. The analysis helps Debt Settlement Advisors, Financial Analysts, Customer Experience Managers, Legal Consultants, Marketing Strategists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
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SWOT Analysis
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
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Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
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