Mixed Reviews: Praise for Service, Frustration with Transparency at AAFMAA
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Mixed Reviews: Praise for Service, Frustration with Transparency at AAFMAA

AAFMAA receives mixed reviews, with many praising the prompt, knowledgeable, and courteous customer service provided by specific agents. However, some customers express frustration with the transparency and handling of the application process. Positive feedback highlights the professionalism of staff, quick response times, and helpfulness in dealing with inquiries. AAFMAA's customer service staff, particularly individuals like Ashley, Megan, and Amy, are highlighted for their exceptional assistance and knowledge. Despite some negative experiences, the organization is commended for its overall support for veterans and handling of insurance policies.

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Custom Date - May 29, 2024
Featured Content
  • AAFMAA is truly the best it can be

    AAFMAA is truly the best it can be. I learned of your value as Executor got my mom & dad Ruth & MG Carl Tempel 1998 any 1976. Now with your help we have everything in order for my son to do the same with AAFMAA in the future. All your workers and agents are first class. Ashley and Meghan in Member Services are OUTSTANDING. Many thanks,Tom Tempel, MG USA RET & Wife Elaine

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 28, 2024
  • Thank you guys!

    February 7th I contacted AAFMA to clear up and settle a situation with my loan. I desperately wanted to make things right. Thankfully Nick Dogger answered the phone. Nick was cool and calm. Not one moment did he attempt to feed me a bs answer because he thought it may be what I wanted to hear. I’ve heard these type of things from other customer service reps. Also Nick never hesitated to seek out an answer he didn’t know right away. The biggest thing that stuck out to me was how genuinely he spoke about his manager. He said she was literally the best manger he’s ever had. Being in the military that means a lot to me to have great leadership. I can only imagine that this one manager is helping many others to be just as courteous, patient and understanding as Nick. To be honest, there were a few times when Nick got back on the phone I thought he would have bad news. To my surprise he only came back to reassure me that he is still work the issue and to thank me on my patience! Thank you AAFMA. Thank you Nicks manager(I believe her name is Srey K. Seng-Im). Thank you Nick! You guys rock. I’ve already helped one wingmen of mine take advantage of your help and I will continue to let others know about this amazing opportunity!

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 12, 2024
  • As a member

    As a member, very disappointed. And canceling all my accounts with them. I was transitioning from Active duty to retirement. I spoke to them multiple times explaining the transitioning from Active duty pay to retirement pay and va pay. It was taking 30 plus days for them to finally pay me. I spoke with them multiple times. And yet, they would still send me threatening emails and calls. And the one that got me was They said they have to protect their members. I was a member and I was going through a major life change. And they showed no care. So I canceled everything I have with them. I will not use their services ever again. And I was a member with them since 2014.

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 08, 2024
  • 5 Star Support from Megan Penry, AAFMAA!

    Megan Penry provided prompt and professional support with a complex submission to DFAS Retired Pay concerning my SBP account. She assembled the various documents (I just had to sign a few forms) and submitted the package to DFAS on my behalf. Megan provided customer service at its finest!

    Sentiment
    • Positive
    Content
    • Documentation and Forms Handling
    Feb 08, 2024
  • Kudos to Veronika

    Veronika always does a fantastic job of assisting with VA benefit claims. Very knowledgeable, and very responsive.

    Sentiment
    • Positive
    Content
    • Knowledge and Professionalism
    Feb 06, 2024
  • Ms Ashley was superb

    Ms Ashley was superb, very knowledgeable and great sense of humor. I’ll probably look her up as a potential 2d wife to save my fully paid up SBP if my 1st wife should predecease me. Can AAFMAA get me a good draft pre-nup agreement ??

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 06, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for AAFMAA  based on online reviews collected from Trustpilot. The analysis helps Insurance Managers, Customer Service Trainers, Market Researchers, Veterans Affairs Administrators, Product Development Specialists to discover insights into what people love, dislike, and need.

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