AutoProtect USA Customer Service Excellence and Concerns Overview
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AutoProtect USA Customer Service Excellence and Concerns Overview

AutoProtect USA received positive feedback for their knowledgeable and courteous customer service representatives, clear explanations of policies, and willingness to address payment concerns. Customers highlighted the professionalism, helpfulness, and patience of the representatives, praising their assistance in selecting the best coverage options. Some negative reviews criticized the company for alleged fraudulent practices and misrepresentation of services.

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  • Product Development Specialists
  • Marketing Professionals
  • Business Analysts
  • Automotive Industry Consultants

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Tippy

    very pleasant experience working with Spencer and Brittany to extend the policy for my 2016 sienna!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 11, 2024
  • Dustin helped me so much!

    Dustin helped me so much and explained about Evercare. Thank you so much Dustin!

    Sentiment
    • Positive
    Content
    • Knowledgeable Representatives
    Mar 12, 2024
  • Good experience

    Eric was very knowledgeable but handed me off to Dominic, I think, as our offer had ended.

    Sentiment
    • Positive
    Content
    • Policy Understanding and Explanation
    Mar 05, 2024
  • 5 star

    Great service and explained the details that I need to hear

    Sentiment
    • Positive
    Content
    • Clear Explanation and Understanding
    Feb 12, 2024
  • Preeyah was very helpful and…

    Preeyah was very helpful and professional. She explained everything and answered all my questions.

    Sentiment
    • Positive
    Content
    • Helpfulness and Patience
    Feb 08, 2024
  • Mrs.Kimberly

    Mrs. Kimberly was very polite and helpful She took her time explaining and answering questions.

    Sentiment
    • Positive
    Content
    • Professionalism and Courtesy
    Jan 25, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
85 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for AutoProtect USA  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Development Specialists, Marketing Professionals, Business Analysts, Automotive Industry Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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