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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
Executive Summary of User Reviews for Starbucks Vietnam App
  • 85 users bookmarked
  • Who is this report for?
    • Product Managers
    • Customer Service Managers
    • Mobile App Developers
    • Marketing Professionals
    • UX/UI Designers
Executive Summary of User Reviews for Starbucks Vietnam App

Uncover Insights from Starbucks Vietnam App Review Analysis

The reviews for the Starbucks Vietnam app reveal significant user dissatisfaction, primarily due to frequent technical issues such as login failures, transaction errors, and poor customer service. Many users reported problems with the app's functionality, leading to lost transactions and unfulfilled orders. The interface has been criticized for being confusing, particularly regarding drink options and the ordering process. Additionally, users noted a lack of updates and responsiveness from the technical team, further aggravating the experience. Overall, the app is perceived as unreliable, with many customers expressing frustration over its shortcomings and seeking alternative solutions.

Source: App Store Reviews of Starbucks Vietnam

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Customer Feedback Analysis of Starbucks Vietnam

In-depth analysis of Starbucks Vietnam app reviews identifying key customer dissatisfaction areas.

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Custom Date - Dec 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Tệ

    App chậm, hay lỗi, voucher k lên, k theo dõi được đơn vừa đặt, phản hồi tổng đài như k, rep rất tệ

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Oct 15, 2025
  • Bad service

    The service consultant call is unprofessional and doesn't provide a solution for the customer

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Oct 11, 2025
  • Mua bundle app lỗi mãi đặt nước toàn k áp được voucher

    Bất tiện khi dùng, toàn phải chọn pickup

    Sentiment
    • None
    Content
    • User Experience Design
    Sep 27, 2025
  • Chất lượng dịch vụ starbuck ngày càng tệ

    Có lẽ xứ chúng ta nên dừng việc dùng dịch vụ starbuck lại, còn vô cùng nhiều các lựa chọn khác với giá thành tương xứng hơn.

    Sentiment
    • Negative
    Content
    • User Experience Design
    Sep 16, 2025
  • xứng đáng 1 sao

    cực tệ, có ctrinh khuyến mại là app siêu lag, 20' không đặt nổi, trừ tiền xong vẫn k có đơn hàng

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Sep 08, 2025
  • LÚC NÀO CŨNG LỖI

    Lỗi suôt ngày, mà toàn lỗi vào cuối tuần, lúc khách hàng cần để thanh toán. Nên xem lại đội ngũ kỹ thuật

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Aug 10, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-73 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Starbucks Vietnam based on online reviews collected from App Store. The analysis helps Product Managers, Customer Service Managers, Mobile App Developers, Marketing Professionals, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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