Ace Hotel New York: Varied Guest Experiences Highlighting Room Conditions and Customer Service
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Ace Hotel New York: Varied Guest Experiences Highlighting Room Conditions and Customer Service

Uncover Guest Feedback Insights from Ace Hotel New York

20 W 29th St, New York, NY 10001, United States

Mixed reviews for Ace Hotel New York with a focus on room conditions, hidden fees, noise levels, and customer service. Guests appreciate the location, vibe, and friendly staff, but mention issues like lack of hot water, dark rooms, cleanliness concerns, and billing errors.

Source: Google Business Reviews of Ace Hotel New York

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Customer Feedback Analysis of Ace Hotel New York

Gain insights into Ace Hotel New York with a detailed analysis covering room conditions, fees, noise, and service.

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Popular Phrases (limited preview)
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  • Be wary of rooms with no outside windows, we weren't warned when reserving or checking in. Also watch your bill for erroneous errors as ours did.

    Sentiment
    • Negative
    Content
    • Hidden Fees and Charges

  • Location was great but the rooms are not well lit. It felt like a college dorm room. The hall ways are also not well lit. I felt safer walking on the sidewalk outside than I did in the hall.

    Sentiment
    • None
    Content
    • Room Amenities and Comfort

  • Klassiker, dunkle Lobby, dunkle Flure, aber einfach toll!

    Sentiment
    • Positive
    Content
    • Lobby Atmosphere and Decor

  • Have stayed here 3x and continue to enjoy it. The location is central and walkable to what I've been in town for and the rooms are large and comfortable for the price.

    Sentiment
    • Positive
    Content
    • Hotel Location and Vibes

  • My favorite place to stay in the city. Great location and quality across the board. The staff is friendly and always helpful.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Very chic hotel. Came here with my friends and loved it. Great place to catch up with friends or a day to get work done. Will come back every time.

    Sentiment
    • Positive
    Content
    • Hotel Location and Vibes
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Sentiment Analysis (limited preview)
30 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ace Hotel New York based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Industry Analysts, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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