Mixed Reviews for GiftFly: Ease of Purchase vs. Service Charges Concerns
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Mixed Reviews for GiftFly: Ease of Purchase vs. Service Charges Concerns

GiftFly receives mixed reviews with customers praising the ease of buying gift cards online but expressing concerns over high service charges and unclear communication. Positive feedback includes appreciation for the user-friendly website, convenient purchase process, and excellent customer service. However, some users criticize the high service fees, hidden charges, and difficulties in understanding discounts. Issues with missing messages, delayed customer support responses, and confusion over delivery methods were also noted. Overall, GiftFly offers a simple way to purchase gift cards but needs to address transparency and communication gaps to improve customer satisfaction.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Fast and easy to purchase gift card!

    Fast and easy to purchase gift card!

    Sentiment
    • Positive
    Content
    • Ease of Purchase
    Jan 26, 2024
  • Super easy to buy gift cards!

    Super easy to buy gift cards!

    Sentiment
    • Positive
    Content
    • Ease of Purchase
    Dec 30, 2023
  • service charge first gift card I have…

    service charge first gift card I have ever bought with one

    Sentiment
    • None
    Content
    • Service Charges
    Dec 19, 2023
  • Massage & Facial Todayy

    Stormy Waters is a wonderful massage therapist! Thank you!

    Sentiment
    • Positive
    Content
    • None
    Dec 09, 2023
  • Great deal fabulous place to eat!

    Great deal fabulous place to eat!

    Sentiment
    • Positive
    Content
    • None
    Dec 02, 2023
  • Purchasing a gift card was super easy!

    Purchasing a gift card was super easy!

    Sentiment
    • Positive
    Content
    • Gift Card Purchase Process
    Nov 27, 2023
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Sentiment Analysis (of 30 reviews)
68 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GiftFly  based on online reviews collected from Trustpilot. The analysis helps Marketing Professionals, Product Managers, Customer Experience Analysts, Business Strategists, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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