Farnell's Inconsistent Delivery and Poor Customer Service
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Uncover Farnell UK's Customer Feedback Insights

Farnell's Inconsistent Delivery and Poor Customer Service

Farnell's delivery service has been inconsistent and unreliable, with delays and poor communication. Some customers have experienced issues with orders not being shipped or arriving late. The website's parametric search function is also problematic, causing frustration for users. Customer service has been lacking in resolving issues and providing satisfactory solutions. Overall, Farnell's service has been disappointing and has led customers to consider other options.

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Custom Date - Apr 24, 2024
Featured Content
  • Order items informed the stock was…

    Order items informed the stock was allocated and waited for delivery, never arrived, I called and was told a different story, I cancelled the order

    Sentiment
    • Negative
    Content
    • Order Cancellation
    Apr 14, 2023
  • M2 tap sets was agreat price and served…

    M2 tap sets was agreat price and served my purposevery well used in taping alloy for a model.delivery was prompt and over all experance was good

    Sentiment
    • Positive
    Content
    • Product Quality
    Mar 29, 2023
  • If they don't have it you don't need it…

    If they don't have it you don't need it - order despatched quickly and delivered bang on time.

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Mar 29, 2023
  • Excellent Service except for picking charge

    farnell have a VAST number of parts in their catalogue - very impressive. The identification of the required relay was relatively easy with their on-line system.The price was acceptable and the part was dispatched and delivered in 24 hours.My only complaint would be the picking charge. The part was £2 and the picking charge was £9 plus VAT.Somewhat disproportionate when you want a small quantity.

    Sentiment
    • Positive
    Content
    • Shipping Cost
    Mar 29, 2023
  • I made my order

    I made my order , waited a while , When I eventually contacted them about my order was told they don’t send to my area and gave refund , There was no mention of this at ordering, and no communication until I started wondering where my order was Very poor

    Sentiment
    • Negative
    Content
    • Order Cancellation
    Mar 29, 2023
  • Excellent

    Goods purchased online. Prices are reasonable, but could be more cheaper than other competitors. fast delivery

    Sentiment
    • Positive
    Content
    • Shipping Cost
    Mar 29, 2023
  • See All Reviews
Sentiment Analysis
-38 Net Promoter
Score
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  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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