eBay Users Express Frustrations: Buyer Protection, Suspensions, Scams, and Poor Service
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eBay Users Express Frustrations: Buyer Protection, Suspensions, Scams, and Poor Service

eBay users express dissatisfaction with buyer protection, confusing interfaces, account suspensions, poor customer service, withheld payments, and scamming incidents. Complaints highlight issues with receiving fake items, late deliveries, unhelpful customer support, and difficulty in getting refunds. Negative experiences include suspended accounts after purchases, withheld funds, and lack of seller support. Users mention feeling scammed, having accounts permanently suspended, and facing challenges with returns and refunds. Overall, eBay's reputation is impacted by a perceived decline in service quality, lack of seller protection, and frustrating user experiences.

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Custom Date - Apr 12, 2024
Featured Content
  • Music

    Like eBay or Amazon

    Sentiment
    • Positive
    Content
    • None
    Mar 11, 2024
  • Worst website to sell your things…

    Worst website to sell your things online, ban you for no reason and lost a lot of money.

    Sentiment
    • Negative
    Content
    • None
    Mar 10, 2024
  • Love It

    So many great things to buy for unbelievable prices plus even if the sellers refuse a refund eBay guarantees your money back

    Sentiment
    • Positive
    Content
    • None
    Mar 09, 2024
  • Fake taske

    Fake taske, har beviser på den er fake og trods billeder der beviser at tasken er fake afgøre de på under 15 min at den er ægte. Køber aldrig mere hos ebay …

    Sentiment
    • Negative
    Content
    • None
    Mar 09, 2024
  • Verkäufer gibt falsche Angaben zum zurückgesendeten Artikelzustand

    Verkäufer hat nach Rücksendung des Artikelsbeschrieben, das der Artikel verkratzt und mit Apple ID zurückgesendet wurde. Dies war nicht der Fall, also Hände weg von diesmem Kaufhaus, war 16 Jahre Kunde dort, jatzt nicht mehr

    Sentiment
    • Negative
    Content
    • None
    Mar 08, 2024
  • Ni en pintura

    No sirven para nada el tema de Ventas hacen lo que quieren sin preocupar-se de ti

    Sentiment
    • Negative
    Content
    • None
    Mar 08, 2024
  • See All Reviews
Sentiment Analysis
-85 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for eBay  based on online reviews collected from Trustpilot. The analysis helps e-Commerce Managers, Online Retail Consultants, Customer Experience Analysts, Market Research Analysts, Product Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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