Mixed Reviews for EXTRA on Khaleej Rd: Praise for Variety, Concerns over Maintenance & Credibility
Uncover Customer Insights: EXTRA, Khaleej Rd Analysis

Mixed Reviews for EXTRA on Khaleej Rd: Praise for Variety, Concerns over Maintenance & Credibility

Khaleej Rd, Al Aziziyah, Dammam 32424, Saudi Arabia

Mixed reviews characterize EXTRA on Khaleej Rd, Al Aziziyah, Dammam, with some praising the variety and service while others criticize poor maintenance, high prices, and lack of credibility. Customers have had issues with extended warranties, broken devices, and unprofessional behavior from staff. Despite positive comments on specific employees and service experiences, concerns about honesty, customer service, and value for money are prevalent.

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Featured Content
  • I bought home electronic devices from them for one amount and a capacity. The devices are broken and have been damaged for more than 12 days. Until now, the device has not been removed and checked from the site. This is my worst experience with Extra and the last time I deal with them. Only false promises.

    Sentiment
    • Negative
    Content
    • Maintenance Service Experience
  • Its amazing store for electronics and home appliances

    Sentiment
    • Positive
    Content
    • Product Variety and Availability
  • Unfortunately, bad behavior and no respectful customer service

    Sentiment
    • Negative
    Content
    • Staff Behavior
  • I advise everyone not to take the Extra extended warranty. It is very bad, and they do not have a professional maintenance team. They take goods that have a malfunction and return them with a second additional malfunction. It is better to have the maintenance done by a specialized agent who knows how to repair his product. This is a video after maintaining the washing machine 4 times.

    Sentiment
    • Negative
    Content
    • Maintenance Service Experience
  • Thank you to the employee, Salma Sweikat Al-Warda, for her long service, decency and taste. May God grant you success and make your affairs easy, Lord.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
  • تجربتي معاهم كانت سيئه للأسف لقيت ثلاجه عندهم أغلى من غيرهم ب ٢٠٠٠ ريال قال لي الموظف الهندي ومعاه موظف مصري سياستهم إذا لقيت بره أقل منا نعطيك نفس السعر بالإضافة إلى خصم ١٠٪ واصر علي يعرف مين الشركة ولما وريته صوره الثلاجة مع السعر وعرف الشركة قال لي لا هذي شركة غير منافسة لنا فما يشمل الخصم فأخذت فكره سيئه عنهم ان ما عندهم مصداقية ولا عندهم حرفية في التعامل مع العملاء مع اني كنت باخد اجهزة البيت كاملة من عندهم ولكن عدم المصداقية خلتني أتراجع

    Sentiment
    • Negative
    Content
    • Staff Behavior
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for EXTRA - Khaleej Rd, Al Aziziyah, Dammam 32424, Saudi Arabia based on online reviews collected from Google Business. The analysis helps Retail Managers, Customer Service Trainers, Market Analysts, Business Strategists, Quality Assurance Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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