Uber's Poor Reputation: Customer Complaints Unveiled
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Uber's Poor Reputation: Customer Complaints Unveiled

Uber Feedback Analysis: Insights into Customer Dissatisfaction

The reviews reflect widespread dissatisfaction with Uber's services, highlighting issues such as unexpected charges, poor customer service, and vehicle quality. Many users reported being overcharged or facing account deactivations without warnings. Complaints also include inadequate support from Uber when problems arise, leading to frustration among both passengers and drivers. Instances of unsafe driver behavior and vehicle cleanliness were noted, alongside a general decline in reliability and transparency. Despite a few positive experiences, the overall sentiment is negative, with several users expressing their intention to stop using Uber altogether.

Source: Trustpilot Reviews of Uber is rated "Poor" with 1.8 / 5 on

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Customer Feedback Analysis of Uber is rated "Poor" with 1.8 / 5 on

Uncover the real customer feedback on Uber with our in-depth analysis report. Identify issues, improve business strategy.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Brudny samochód

    Brudny samochód, kierowca rozłożony jak na leżaku że z trudnością można wsiąść, tryb jazdy jak na offroadzie.

    Sentiment
    • Negative
    Content
    • Driver Conduct
    May 10, 2025
  • Great service

    Great service. Friendly driver arrived exactly on time

    Sentiment
    • Positive
    Content
    • Driver Conduct
    May 07, 2025
  • Sympathischer Fahrer und pünktlich sein

    Kostengünstig..pünktlich..und immer gut zu erreichen

    Sentiment
    • Positive
    Content
    • Service Reliability
    May 07, 2025
  • Arrived on time very clean car and…

    Arrived on time very clean car and driver was very helpful with suitcases.

    Sentiment
    • Positive
    Content
    • Driver Conduct
    May 07, 2025
  • Wszystko w jak najlepszym wydaniu

    Wszystko w jak najlepszym wydaniu

    Sentiment
    • Positive
    Content
    • Driver Conduct
    May 07, 2025
  • Voleur

    Voleur , arnaqueur , exploiteur d'humains fragiles , la pire entreprise du monde

    Sentiment
    • Negative
    Content
    • Safety Concerns
    May 06, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-62 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Uber is rated "Poor" with 1.8 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Experience Specialists, Brand Strategists, Corporate Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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