Mixed Reviews for Uber's Service Quality and Reliability
  • 73 users bookmarked
  • Sources Google Play Reviews
  • Size Up to latest 4,500 reviews (Customizable)
Uber Customer Feedback Analysis: Unveiled Insights

Mixed Reviews for Uber's Service Quality and Reliability

Uber receives mixed reviews from users, with some praising the professional and kind drivers, while others complain about long waiting times and additional charges. There are also complaints about discrepancies in fare amounts between booking and trip completion. Despite this, many users still find Uber to be a convenient and affordable transportation option. Overall, Uber's service quality and reliability vary depending on individual experiences.

Best for
  • Transportation Consultants
  • Market Researchers
  • Customer Experience Managers
  • Product Development Managers
  • Business Strategists

Starting from $18, you can purchase this report to access from your inbox and Kimola account.

Purchased users
63 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here you can see the preview of this report containing the analysis of only 30 latest reviews.

Custom Date - Apr 23, 2024
Featured Content
  • Car is good and clean he drive safely and his helpful

    Sentiment
    • Positive
    Content
    • Good Service
    Dec 29, 2023
  • He is a good driver, he is always concentrated on the road and friendly

    Sentiment
    • Positive
    Content
    • Driver Behavior
    Dec 29, 2023
  • Bhada kamti liye Na jaane Rikshaw valon ko kya milega? Bhada kamse kam 1kilo meeter 23rs meeter ke Hisab se hona chahiye. Tabhi Rikshaw vale seva de payenge.

    Sentiment
    • Positive
    Content
    • Price
    Dec 29, 2023
  • Book for first time, it is chepar than rapido

    Sentiment
    • Positive
    Content
    • Price
    Dec 29, 2023
  • Uber is fraud, scam and cheating. The fare will different between while booking and after end of the trip. Suppose if u r booking the ride the fare would show Rs.230, after when it ends, it would show Rs.237/-. I thought it's a system error. Even I checked with my friends also. I've an experience with 10 trips. When it's happening for one user at minimum difference with 6-7rupees, then what about the 10k trips perday, per week, per month, per quarter.? 😱😳. Definitely I would raise complaint.

    Sentiment
    • Negative
    Content
    • Bad Experience
    Dec 29, 2023
  • professional service with a helpful driver. Nice man.

    Sentiment
    • Positive
    Content
    • Good Service
    Dec 29, 2023
  • See All Reviews
Sentiment Analysis
74 Net Promoter
Score
Popular Topics
Languages
Similar Reports
  1. Google Play Reviews 82
  2. Google Play Reviews 71
  3. Google Play Reviews 100
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Uber - Request a ride - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Transportation Consultants, Market Researchers, Customer Experience Managers, Product Development Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.