Mixed Reviews for Uber's Service Quality and Reliability
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Mixed Reviews for Uber's Service Quality and Reliability

Uber Customer Feedback Analysis: Unveiled Insights

Uber receives mixed reviews from users, with some praising the professional and kind drivers, while others complain about long waiting times and additional charges. There are also complaints about discrepancies in fare amounts between booking and trip completion. Despite this, many users still find Uber to be a convenient and affordable transportation option. Overall, Uber's service quality and reliability vary depending on individual experiences.

Source: Google Play Reviews of Uber - Request a ride - Apps on Google

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Customer Feedback Analysis of Uber - Request a ride - Apps on Google

Unlock insights into Uber's service with our comprehensive customer feedback analysis. Discover the pros and cons from real users.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Car is good and clean he drive safely and his helpful

    Sentiment
    • Positive
    Content
    • Good Service
    Dec 29, 2023

  • He is a good driver, he is always concentrated on the road and friendly

    Sentiment
    • Positive
    Content
    • Driver Behavior
    Dec 29, 2023

  • Bhada kamti liye Na jaane Rikshaw valon ko kya milega? Bhada kamse kam 1kilo meeter 23rs meeter ke Hisab se hona chahiye. Tabhi Rikshaw vale seva de payenge.

    Sentiment
    • Positive
    Content
    • Price
    Dec 29, 2023

  • Book for first time, it is chepar than rapido

    Sentiment
    • Positive
    Content
    • Price
    Dec 29, 2023

  • Uber is fraud, scam and cheating. The fare will different between while booking and after end of the trip. Suppose if u r booking the ride the fare would show Rs.230, after when it ends, it would show Rs.237/-. I thought it's a system error. Even I checked with my friends also. I've an experience with 10 trips. When it's happening for one user at minimum difference with 6-7rupees, then what about the 10k trips perday, per week, per month, per quarter.? 😱😳. Definitely I would raise complaint.

    Sentiment
    • Negative
    Content
    • Bad Experience
    Dec 29, 2023

  • professional service with a helpful driver. Nice man.

    Sentiment
    • Positive
    Content
    • Good Service
    Dec 29, 2023
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Sentiment Analysis (limited preview)
74 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Uber - Request a ride - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Transportation Consultants, Market Researchers, Customer Experience Managers, Product Development Managers, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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