Mixed Reviews for Uber's Service Quality and Reliability
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Uber Customer Feedback Analysis: Unveiled Insights

Mixed Reviews for Uber's Service Quality and Reliability

Uber receives mixed reviews from users, with some praising the professional and kind drivers, while others complain about long waiting times and additional charges. There are also complaints about discrepancies in fare amounts between booking and trip completion. Despite this, many users still find Uber to be a convenient and affordable transportation option. Overall, Uber's service quality and reliability vary depending on individual experiences.

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Custom Date - Mar 01, 2024

Featured Content

  • Car is good and clean he drive safely and his helpful

    Sentiment
    • Positive
    Content
    • Good Service
    Dec 29, 2023
  • He is a good driver, he is always concentrated on the road and friendly

    Sentiment
    • Positive
    Content
    • Driver Behavior
    Dec 29, 2023
  • Bhada kamti liye Na jaane Rikshaw valon ko kya milega? Bhada kamse kam 1kilo meeter 23rs meeter ke Hisab se hona chahiye. Tabhi Rikshaw vale seva de payenge.

    Sentiment
    • Positive
    Content
    • Price
    Dec 29, 2023
  • Book for first time, it is chepar than rapido

    Sentiment
    • Positive
    Content
    • Price
    Dec 29, 2023
  • Uber is fraud, scam and cheating. The fare will different between while booking and after end of the trip. Suppose if u r booking the ride the fare would show Rs.230, after when it ends, it would show Rs.237/-. I thought it's a system error. Even I checked with my friends also. I've an experience with 10 trips. When it's happening for one user at minimum difference with 6-7rupees, then what about the 10k trips perday, per week, per month, per quarter.? 😱😳. Definitely I would raise complaint.

    Sentiment
    • Negative
    Content
    • Bad Experience
    Dec 29, 2023
  • professional service with a helpful driver. Nice man.

    Sentiment
    • Positive
    Content
    • Good Service
    Dec 29, 2023
  • See All Reviews

Sentiment Analysis

74 Net Promoter
Score

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  • This page is a research report based on the analysis of online reviews collected from Google Play. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

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