Summary of User Reviews for Uber App: Strengths and Areas for Improvement
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Summary of User Reviews for Uber App: Strengths and Areas for Improvement

Uber App Feedback Analysis: Crucial Insights Revealed

The reviews for the Uber app highlight a mix of positive and negative experiences. Many users appreciate the efficiency, convenience, and professionalism of the service, noting the ease of booking and real-time updates. Positive feedback includes praise for courteous drivers and the app's functionality. However, several users express frustration over issues like inaccurate wait times, canceled rides, and difficulty in obtaining customer support. Complaints about unexpected charges and credit card acceptance problems are also noted. Overall, while many users value the service, there are significant concerns that could affect future usage.

Source: App Store Reviews of Uber - Richiedi una corsa

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Customer Feedback Analysis of Uber - Richiedi una corsa

Unlock insights with our Uber App Feedback Analysis. Explore strengths, areas for improvement, and user experiences.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Vero top

    I post my phone inside tue car and driver take me back the phone, i thank him to’ much

    Sentiment
    • Positive
    Content
    • Customer Service
    Oct 05, 2024
  • Prezzo alle stelle

    Considerando che una corsa da 15 minuti con tutti il traffico mi è costato 40€ non utilizzerò più il sevizio, un taxi mi costa la metà

    Sentiment
    • Negative
    Content
    • Pricing Issues
    Oct 03, 2024
  • Prega fantastica

    Ho trovato una cittĂ  meravigliosa, pulita e gente educata e con UBER ho visitato in comoditĂ  tutti i posti piĂš belli

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Oct 01, 2024
  • Back to

    Servizio efficientissimo e driver bravissimo, impeccabile, complimenti …

    Sentiment
    • Positive
    Content
    • Driver Experience
    Sep 28, 2024
  • Tempi lunghi

    Ho aspettato per ben tre volte una corsa per poi ricevere la disdetta dopo 20 minuti

    Sentiment
    • Negative
    Content
    • Ride Reliability
    Sep 20, 2024
  • How to pay

    Uber doesn’ t accept my credit card that is perfectly ok! Why?

    Sentiment
    • Negative
    Content
    • Payment Problems
    Sep 17, 2024
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Sentiment Analysis (limited preview)
23 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Uber - Richiedi una corsa based on online reviews collected from App Store. The analysis helps Product Managers, User Experience Designers, Customer Service Executives, Market Researchers, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

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