Truist faces severe criticism for poor customer service, excessive fees, unresponsive support, and communication issues. Customers highlight problems with online banking, account closures, interest rate changes, and lack of empathy. Many express frustration over difficulties in resolving issues, including frozen accounts, delayed fund distributions, and inaccurate billing. The bank's reliance on overseas customer service is a common complaint. Overall, Truist is accused of lacking transparency, care, and efficiency, leading to a high level of customer dissatisfaction.
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Do not ever bank with this person. They are scam and fraud. They stea money and dispute doesnât work.
Everything here is bad. Don't even think about it. Worst banking experience I've ever had in 65yrs. Unbelievable.
Wired money and received a charge for $65.00 at time of wire. ( 2-8-24) Seems high, but I get it. Later, I noticed a charge to my account of $20.00 for a wire transfer fee charged to me on 3-13-24!! Only made one wire transfer. BE CAREFUL. REVIEW YOUR BANK STATEMENTS. I WILL CLOSE MY ACCOUNT.
Worst customer service. I have had a long history of Truist messing up the escrow account. Then when they said they would review it: customer service never submitted the request!!!
Disputing any fraudulent transactions is impossible. They will hold you accountable and never resolve anything for you, no matter how many times you call. Customer service will lie and say they are waiting on a resolution, and it will never come.
Trying to contact and received contact back has taken over three weeks. I have been on hold currently for 45 minutes and NO One has answered the phone. This is horrible Business account service. Just horrible all the way around. Business or personal
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