Truist Bank Customer Criticism Overview
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Truist Customer Feedback Analysis: Essential Insights

Truist Bank Customer Criticism Overview

Truist faces severe criticism for poor customer service, excessive fees, unresponsive support, and communication issues. Customers highlight problems with online banking, account closures, interest rate changes, and lack of empathy. Many express frustration over difficulties in resolving issues, including frozen accounts, delayed fund distributions, and inaccurate billing. The bank's reliance on overseas customer service is a common complaint. Overall, Truist is accused of lacking transparency, care, and efficiency, leading to a high level of customer dissatisfaction.

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Custom Date - May 27, 2024
Featured Content
  • Do not ever bank with this person

    Do not ever bank with this person. They are scam and fraud. They stea money and dispute doesn’t work.

    Sentiment
    • Negative
    Content
    • Credit Card Disputes
    Apr 20, 2024
  • Everything here is bad

    Everything here is bad. Don't even think about it. Worst banking experience I've ever had in 65yrs. Unbelievable.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 19, 2024
  • Double charges for wire transfer one month after wire

    Wired money and received a charge for $65.00 at time of wire. ( 2-8-24) Seems high, but I get it. Later, I noticed a charge to my account of $20.00 for a wire transfer fee charged to me on 3-13-24!! Only made one wire transfer. BE CAREFUL. REVIEW YOUR BANK STATEMENTS. I WILL CLOSE MY ACCOUNT.

    Sentiment
    • Negative
    Content
    • Loan and Fee Concerns
    Mar 25, 2024
  • Worst customer service

    Worst customer service. I have had a long history of Truist messing up the escrow account. Then when they said they would review it: customer service never submitted the request!!!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 25, 2024
  • Disputing any fraudulent transactions…

    Disputing any fraudulent transactions is impossible. They will hold you accountable and never resolve anything for you, no matter how many times you call. Customer service will lie and say they are waiting on a resolution, and it will never come.

    Sentiment
    • Negative
    Content
    • Credit Card Disputes
    Mar 20, 2024
  • Bad Account Services

    Trying to contact and received contact back has taken over three weeks. I have been on hold currently for 45 minutes and NO One has answered the phone. This is horrible Business account service. Just horrible all the way around. Business or personal

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 18, 2024
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Sentiment Analysis (of 30 reviews)
-84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Truist  based on online reviews collected from Trustpilot. The analysis helps Banking Professionals, Customer Service Managers, Financial Analysts, Market Research Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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