Truist Bank Customer Criticism Overview
  • 75 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Truist Customer Feedback Analysis: Essential Insights

Truist Bank Customer Criticism Overview

Truist faces severe criticism for poor customer service, excessive fees, unresponsive support, and communication issues. Customers highlight problems with online banking, account closures, interest rate changes, and lack of empathy. Many express frustration over difficulties in resolving issues, including frozen accounts, delayed fund distributions, and inaccurate billing. The bank's reliance on overseas customer service is a common complaint. Overall, Truist is accused of lacking transparency, care, and efficiency, leading to a high level of customer dissatisfaction.

Best for
  • Banking Professionals
  • Customer Service Managers
  • Financial Analysts
  • Market Research Analysts
  • Business Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Do not ever bank with this person

    Do not ever bank with this person. They are scam and fraud. They stea money and dispute doesn’t work.

    Sentiment
    • Negative
    Content
    • Credit Card Disputes
    Apr 20, 2024
  • Everything here is bad

    Everything here is bad. Don't even think about it. Worst banking experience I've ever had in 65yrs. Unbelievable.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 19, 2024
  • Double charges for wire transfer one month after wire

    Wired money and received a charge for $65.00 at time of wire. ( 2-8-24) Seems high, but I get it. Later, I noticed a charge to my account of $20.00 for a wire transfer fee charged to me on 3-13-24!! Only made one wire transfer. BE CAREFUL. REVIEW YOUR BANK STATEMENTS. I WILL CLOSE MY ACCOUNT.

    Sentiment
    • Negative
    Content
    • Loan and Fee Concerns
    Mar 25, 2024
  • Worst customer service

    Worst customer service. I have had a long history of Truist messing up the escrow account. Then when they said they would review it: customer service never submitted the request!!!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 25, 2024
  • Disputing any fraudulent transactions…

    Disputing any fraudulent transactions is impossible. They will hold you accountable and never resolve anything for you, no matter how many times you call. Customer service will lie and say they are waiting on a resolution, and it will never come.

    Sentiment
    • Negative
    Content
    • Credit Card Disputes
    Mar 20, 2024
  • Bad Account Services

    Trying to contact and received contact back has taken over three weeks. I have been on hold currently for 45 minutes and NO One has answered the phone. This is horrible Business account service. Just horrible all the way around. Business or personal

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Mar 18, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-84 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Chase Bank Feedback Report: Deep Dive into Customer Sentiments
    Trustpilot Reviews 81
  2. Insightful Analysis of Finance of America Reverse Customer Feedback
    Trustpilot Reviews 72
  3. Explore Critical Insights on Green Dot Customer Feedback
    Trustpilot Reviews 69
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Truist  based on online reviews collected from Trustpilot. The analysis helps Banking Professionals, Customer Service Managers, Financial Analysts, Market Research Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.