TruGreen: Customer Dissatisfaction, Billing Issues, and Poor Service Quality
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TruGreen Feedback Analysis: Insights for Improvement

TruGreen: Customer Dissatisfaction, Billing Issues, and Poor Service Quality

TruGreen customers express dissatisfaction with the company's pricing discrepancies, poor service quality, lack of communication, and unprofessional behavior. Many highlight issues such as ineffective treatments, billing problems, and aggressive sales tactics, leading to negative experiences and damaged lawns. Customers report feeling misled, ignored, and mistreated, with concerns about the company's integrity and ability to deliver promised services.

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  • Customer Service Executives
  • Business Analysts
  • Product Managers
  • Lawn Care Business Owners

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Trugreen sprayed my house and it is…

    Trugreen sprayed my house and it is stained, it has been over 48 hours and I am still waiting for contact to be made. Hopefully, my siding is not ruined.

    Sentiment
    • Negative
    Content
    • Quality of Service
    Apr 24, 2024
  • Fredericksburg

    I want to say thank you to technician Johnnie Chow, for his outststanding service I received last week. The care he shows in doing his job on the lawn and ensuring I am satisfied with the service provided. A true professional and exemplifies customer care. Thank you Johnnie.

    Sentiment
    • Positive
    Content
    • Quality of Service
    Mar 20, 2024
  • Possibly the worst lawn care and…

    Possibly the worst lawn care and customer service company in existence. Their techs don't treat your entire lawn. Just spray what they always do, even if the chemicals don't treat that particular weed or issue. They will keep sending back and charging without resolving the issue. Do not use

    Sentiment
    • Negative
    Content
    • Quality of Service
    Mar 07, 2024
  • Tired from spam

    Tired from spam. They saw bad in service that have to use unfair and disturbing tools of promotion to support they business. Never will use them. Say thank you to Skardio

    Sentiment
    • Negative
    Content
    • Misrepresentation of Services
    Nov 19, 2023
  • TruGreen did not even apologize

    TruGreen did not even apologize. They continue to want me to continue the service without a guarantee that I will get the service that I would be paying for. Even when they were spraying my yard, the service never helped the condition of my yard.for years

    Sentiment
    • Negative
    Content
    • Quality of Service
    Nov 13, 2023
  • For few years true green was green

    For few years true green was green Now is true Brown, they mess up my yard and want me replace the lawn, Well let see what my attorney say

    Sentiment
    • Negative
    Content
    • Lawn Treatment Results
    Nov 11, 2023
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Sentiment Analysis (of 30 reviews)
-90 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for TruGreen  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Executives, Business Analysts, Product Managers, Lawn Care Business Owners to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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