Travelodge London Excel: Comprehensive Customer Feedback Analysis
๎1016 Dockside Rd, London E16 2FQ, United Kingdom
Mixed reviews were received for TravelodgeLondon Excel. While some guests praised the convenient location, friendly staff, and cleanliness of the rooms, others expressed dissatisfaction with issues like roomcleanliness, lack of amenities, inconsistent service quality, and noise disturbances from the nearby airport. Complaints ranged from dirty bedding and faulty room facilities to subpar food quality and poor customer service. However, positive mentions included helpful staff members, proximity to transportation options, and decent room conditions for the price.
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We booked a long weekend for 4 night with my husband for his work staff party. From start to finish it was disappointing. I am a hospitality professional and this is heartbreaking to see a big company like that fails in all levels.Check in No smile no eye contact no id just given the room key and he didnโt even bother to say where are the lifts to go to the room we had to go back and ask.RoomWe booked a standard double when we open the door there were 1 double and 2 singles in the room not enou...
Sentiment
Negative
Content
Room Cleanliness and Facilities
After doing a 7 day Airbnb share, Travelodge was a very welcome change. I found it omfortable and well located for the DLR.Food & drinks: The cooked breakfast is ok, as long as you don't leave it too late to indulge. Plenty of other breakfast options too.I only ate dinner once. My pie and mash was excellent.Noteworthy details: Watch out for the free internet, it's only free for 30 mins. ๐
Sentiment
Positive
Content
Food and Dining Experience
Great hotel, opposite London City Airport, Great Food but if you run late then great take-away short walk away. DLR station a short walk away, easy to get around from, Fantastic stay!
Sentiment
Positive
Content
Location and Accessibility
Great place to stay. Staff are very pleasant and efficient. Never a problem, thank you guys and dolls. Able to drive down and park. Not expensive to park. Two minutes walk to DLR, lots of trains to and from. Great breakfasts too, lots of choice, and more than plenty to go round. Travel Lodge have upped their game loads!!!!! ๐๐๐
Sentiment
Positive
Content
Overall Satisfaction and Recommendations
CJ went above and beyondRooms: Great for watching planes taking offNearby activities: Easy to get to excelSafety: Felt very safe
Sentiment
Positive
Content
Location and Accessibility
Exactly as expected. Well appointed, friendly staff, and very handy for DLR and the airport.
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This page displays purchase options and a preview of the customer feedback analysis report for Travelodge London Excel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel and Tourism Consultants, Customer Service Trainers, Market Researchers, Brand Reputation Specialists to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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