Travelodge London Excel Review Summary
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Travelodge London Excel Review Summary

Travelodge London Excel: Comprehensive Customer Feedback Analysis

1016 Dockside Rd, London E16 2FQ, United Kingdom

Mixed reviews were received for Travelodge London Excel. While some guests praised the convenient location, friendly staff, and cleanliness of the rooms, others expressed dissatisfaction with issues like room cleanliness, lack of amenities, inconsistent service quality, and noise disturbances from the nearby airport. Complaints ranged from dirty bedding and faulty room facilities to subpar food quality and poor customer service. However, positive mentions included helpful staff members, proximity to transportation options, and decent room conditions for the price.

Source: Google Business Reviews of Travelodge London Excel

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Customer Feedback Analysis of Travelodge London Excel

Unlock insights into Travelodge London Excel with a detailed customer feedback analysis. Perfect for hospitality industry professionals.

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  • We booked a long weekend for 4 night with my husband for his work staff party. From start to finish it was disappointing. I am a hospitality professional and this is heartbreaking to see a big company like that fails in all levels.Check in No smile no eye contact no id just given the room key and he didn’t even bother to say where are the lifts to go to the room we had to go back and ask.RoomWe booked a standard double when we open the door there were 1 double and 2 singles in the room not enough space to walk around.I went to reception asked if we have been given wrong room and she said no someone must liked you and give you a free upgrade! I asked if housekeeping can take 2 folding single beds away. And she said sorry we can’t because when we do that the beds are disappearing!HousekeepingNon existent. We stayed 4 nights and noone stopped by to even check the bins. On the last day we needed extra towel we put a sign at the door. When we were back there was a fresh towel on beds but they did not even take the dirty towels on the floor or tidy the bed or hoover. Just put the extra towel and left.I have stayed at some hostels who had a better customer service and housekeeping. I know this is a budget hotel but next time I will pay £20 more and stay next door where I will feel that I am staying at a proper hotel.

    Sentiment
    • Negative
    Content
    • Room Cleanliness and Facilities

  • After doing a 7 day Airbnb share, Travelodge was a very welcome change. I found it omfortable and well located for the DLR.Food & drinks: The cooked breakfast is ok, as long as you don't leave it too late to indulge. Plenty of other breakfast options too.I only ate dinner once. My pie and mash was excellent.Noteworthy details: Watch out for the free internet, it's only free for 30 mins. 😏

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • Great hotel, opposite London City Airport, Great Food but if you run late then great take-away short walk away. DLR station a short walk away, easy to get around from, Fantastic stay!

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Great place to stay. Staff are very pleasant and efficient. Never a problem, thank you guys and dolls. Able to drive down and park. Not expensive to park. Two minutes walk to DLR, lots of trains to and from. Great breakfasts too, lots of choice, and more than plenty to go round. Travel Lodge have upped their game loads!!!!! 😀😀😀

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendations

  • CJ went above and beyondRooms: Great for watching planes taking offNearby activities: Easy to get to excelSafety: Felt very safe

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Exactly as expected. Well appointed, friendly staff, and very handy for DLR and the airport.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendations
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27 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Travelodge London Excel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel and Tourism Consultants, Customer Service Trainers, Market Researchers, Brand Reputation Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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