Efficient Comparison and Helpful Agents - Travel Defenders Reviews
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Travel Defenders Feedback Report: Uncover Customer Insights

Efficient Comparison and Helpful Agents - Travel Defenders Reviews

Travel Defenders is praised for its clear and informative customer service, competitive pricing, and ease of comparison. Customers appreciate the helpful and patient agents, such as Christiana, Amanda, and Felicia, who assist in selecting the right policy for individual needs. The platform's user-friendly interface and variety of options make it easy for customers, including seniors, to find suitable coverage. Positive mentions highlight the professionalism, knowledge, and friendliness of agents like Janet, Sereniti, and Shanna, who ensure a seamless experience. Overall, Travel Defenders stands out for its comprehensive coverage options, affordability, and assistance in navigating insurance needs.

Best for
  • Travel Insurance Agents
  • Customer Service Managers
  • Product Managers in Travel Insurance
  • UX/UI Designers for Insurance Platforms
  • Marketing Professionals in Travel Sector

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excellent Customer Service From Shanna…

    It was a pleasure to speak to Shanna regarding my travel insurance needs. She was able to explain the "look back Period" in a way that I could understand. I appreciated her knowledge, courtesy and patient.

    Sentiment
    • Positive
    Content
    • Coverage Explanation and Clarification
    Mar 27, 2024
  • Travel ins. must be suited to your own needs . This was easily done by Denise.

    Very simple to do:-) Denise W was very helpful, explained policy very clearly the first time. Good policy, easy to give details over the phone.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 25, 2024
  • Easy to connect with a policy the trick…

    Easy to connect with a policy the trick will be if it is needed and how good it actually was.

    Sentiment
    • Positive
    Content
    • Policy Comparison and Selection
    Mar 23, 2024
  • Great experince!

    Christiana made this first time experience of buying travel insurance for seniors (husband and wife) so easy and delightful. Computers kind of intimidate me but she walked me through every step of the way so I could print. I was quite disappointed to call other companies and found out some of them did not cover seniors. Thank you for this service, much appreciated.

    Sentiment
    • Positive
    Content
    • Senior Travel Insurance Assistance
    Mar 22, 2024
  • It's my 1st time trying this company

    It's my 1st time trying this company. The agent Melanie was very helpful. As you may know everything looks good until you have a claim. Lets see

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 21, 2024
  • Great agents!

    Very nice and informative agents! One was telling me I didn’t see what I know I saw, but it’s all good. ~Tina S.

    Sentiment
    • Positive
    Content
    • Helpful and Informative Agents
    Mar 17, 2024
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Sentiment Analysis (of 30 reviews)
100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Travel Defenders  based on online reviews collected from Trustpilot. The analysis helps Travel Insurance Agents, Customer Service Managers, Product Managers in Travel Insurance, UX/UI Designers for Insurance Platforms, Marketing Professionals in Travel Sector to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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