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Customer Feedback Summary for TotalEnergies Services
  • 67 users bookmarked
  • Who is this report for?
    • Product Managers
    • Customer Experience Specialists
    • Marketing Strategists
    • Business Analysts
    • Retail Managers
Customer Feedback Summary for TotalEnergies Services

TotalEnergies Service Feedback: Insights & Enhancements

The reviews for 'Services - TotalEnergies' reflect a mix of frustration and satisfaction among users. Many customers express disappointment with the loyalty program, highlighting a lack of rewards for frequent users and outdated point accumulation systems. Users also note issues with the app, such as inaccurate station information, non-functioning charging stations, and a confusing interface. While some customers appreciate the service and hospitality at physical stations, the overall sentiment leans towards dissatisfaction, with calls for improved technology and clearer communication of benefits. Recommendations for a unified app and better real-time updates are prevalent, indicating a strong desire for enhanced customer experience.

Source: App Store Reviews of Services - TotalEnergies

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Customer Feedback Analysis of Services - TotalEnergies

Unlock insights with our TotalEnergies Service Feedback Report: Understand customer satisfaction and areas for improvement.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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  • Client fidèle total

    Aucune. Afflige de fermeture de la station -uniquement service par carte bancaire

    Sentiment
    • Negative
    Content
    • Station Availability
    Oct 25, 2025
  • 👎🏿

    rien ne fonctionne 👎🏿

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Sep 12, 2025
  • Inutile

    Pas d’utilité

    Sentiment
    • Negative
    Content
    • User Experience
    Aug 29, 2025
  • Localisation des stations

    Il serait bien de mentionner les stations sur autoroute

    Sentiment
    • None
    Content
    • Station Availability
    Aug 21, 2025
  • Incomplète

    Pas simple d’utilisation
    Ne donne pas l’occupation
    Ne donne pas les bornes hors service

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Aug 14, 2025
  • Howimin

    Les services offerts répondent à mon attente

    Sentiment
    • Positive
    Content
    • Service Quality
    Jul 21, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-40 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Services - TotalEnergies based on online reviews collected from App Store. The analysis helps Product Managers, Customer Experience Specialists, Marketing Strategists, Business Analysts, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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