Tobyandace faces numerous customer complaints regarding delayed shipping, poor communication, refund issues, and product quality. Many customers report feeling scammed, with a lack of responses and continuous delays in receiving their orders. The company's customer service is highlighted as extremely lacking, leading to frustration and dissatisfaction among buyers, with some resorting to credit card chargebacks. Overall, Tobyandace is criticized for its unfulfilled promises, long waiting times, and questionable business practices.
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Ordered an XL bed for $250. I have not received a bed nor a tracking number and my attempt to contact Toby and Ace have gone unanswered. Now I'm just trying to get my money back and will get a bed elsewhere.
Easy order process, bed came on time and best of all my dog love, love, loves this bed!!! He’s a lab/golden mix weighing in at 110lbs., and is very comfortable in the large bed.
I thought it was a little expensive when I bought it but we love our dog and we want her to be comfortable. She’s only 50 pounds but she loves the extra room. she loves it and we’re very happy with it.
We love the Toby & Ace bed and our pup loves it too. The quality is great. I didn't like that you charged well before you shipped and the shipping was delayed. Additionally, the box it came in was in horrible condition. For the prices you charge, it should be top notch.
Zero response from customer service regarding my need to return item. I sent multiple emails and DMs on Instagram. The bed is nice, but my dog won't use it. Guess I will have to donate it. Buyer beware!
I actually would have given a lower rating because the item I ordered was out of stock and no one reached out to me to let me know. However, when the bed never arrived and I inquired about the status of my order, the customer service was immediate and excellent, which is why I gave a 5-star rating.
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