Tobyandace Customer Complaints and Service Issues Overview
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Tobyandace Feedback Analysis: Unveil Customer Insights

Tobyandace Customer Complaints and Service Issues Overview

Tobyandace faces numerous customer complaints regarding delayed shipping, poor communication, refund issues, and product quality. Many customers report feeling scammed, with a lack of responses and continuous delays in receiving their orders. The company's customer service is highlighted as extremely lacking, leading to frustration and dissatisfaction among buyers, with some resorting to credit card chargebacks. Overall, Tobyandace is criticized for its unfulfilled promises, long waiting times, and questionable business practices.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ordered an XL bed for $250 and never received a bed or response

    Ordered an XL bed for $250. I have not received a bed nor a tracking number and my attempt to contact Toby and Ace have gone unanswered. Now I'm just trying to get my money back and will get a bed elsewhere.

    Sentiment
    • Negative
    Content
    • Order and Shipping Delays
    Nov 14, 2023
  • Great product

    Easy order process, bed came on time and best of all my dog love, love, loves this bed!!! He’s a lab/golden mix weighing in at 110lbs., and is very comfortable in the large bed.

    Sentiment
    • Positive
    Content
    • Satisfaction with Product
    Oct 08, 2023
  • It’s made really well. It comes apart easily for cleaning.

    I thought it was a little expensive when I bought it but we love our dog and we want her to be comfortable. She’s only 50 pounds but she loves the extra room. she loves it and we’re very happy with it.

    Sentiment
    • Positive
    Content
    • Satisfaction with Product
    Oct 03, 2023
  • Toby and Ace bed and process

    We love the Toby & Ace bed and our pup loves it too. The quality is great. I didn't like that you charged well before you shipped and the shipping was delayed. Additionally, the box it came in was in horrible condition. For the prices you charge, it should be top notch.

    Sentiment
    • Positive
    Content
    • Product Quality and Durability
    Sep 29, 2023
  • Zero response from customer service…

    Zero response from customer service regarding my need to return item. I sent multiple emails and DMs on Instagram. The bed is nice, but my dog won't use it. Guess I will have to donate it. Buyer beware!

    Sentiment
    • Negative
    Content
    • Customer Service Concerns
    Sep 28, 2023
  • Exemplary Customer Service

    I actually would have given a lower rating because the item I ordered was out of stock and no one reached out to me to let me know. However, when the bed never arrived and I inquired about the status of my order, the customer service was immediate and excellent, which is why I gave a 5-star rating.

    Sentiment
    • Positive
    Content
    • Communication Problems
    Sep 07, 2023
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Sentiment Analysis (of 30 reviews)
-47 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Tobyandace  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Directors, Product Quality Analysts, Market Researchers, Brand Reputation Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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