Users are generally unhappy with TicketSwap, citing issues with the ticket purchasing process, the accuracy of ticket information, the functionality of the app, and poor customer support. Some users have experienced fraudulent ticket sales and difficulty obtaining refunds. Others have complained about delayed notifications and errors with downloading tickets. Despite these issues, a few users have found success with the app and appreciate the ease of listing and purchasing tickets.
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Like, what the heyey are you lot smoking? secureswap has to be standard. what else is the point.
Sentiment
Negative
Content
App Functionality
Jun 04, 2023
Ticket alerts are absolutely useless. Even if you tap on them right away, without a second's delay, they're already sold out. This has been the case over and over, not just a couple of times. It's broken.
Sentiment
Negative
Content
Ticket Purchase Issues
May 22, 2023
I identified myself but it was apparently not accepted. No messages whatsoever about it and 2 weeks later I found out myself when I wanted to reduce the price. They hadn't go on sales yet even!
Sentiment
Negative
Content
ID Verification
May 16, 2023
The raffle feature made this app useless
Sentiment
Negative
Content
App Functionality
May 15, 2023
Both the App and website are straight forward to use. It is easy to list your ticket, the costs are clear shown, there is protection in place for both buyer and seller. Payments are fast too :)
Sentiment
Positive
Content
Seller Experience
May 09, 2023
Great getting notifications as soon as tickets are uploaded instead of having to keep checking, got one on my third attemp, purchased ticket for sold out event, fingers crossed there's no issues on the night
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This page displays purchase options and a preview of the customer feedback analysis report for TicketSwap - Buy, Sell Tickets - Apps on Google Play based on online reviews collected from Google Play. The analysis helps Event Managers, App Developers, Customer Service Managers, Marketing Professionals, Fraud Prevention Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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