Announcing Free Research Tools: Turn Amazon, Trustpilot, Tripadvisor, Google Play and App Store reviews into market research!
Mixed Reviews for TicketSwap

Mixed Reviews for TicketSwap

30 reviews between Apr 07, 2023 and Jun 13, 2023.

Users are generally unhappy with TicketSwap, citing issues with the ticket purchasing process, the accuracy of ticket information, the functionality of the app, and poor customer support. Some users have experienced fraudulent ticket sales and difficulty obtaining refunds. Others have complained about delayed notifications and errors with downloading tickets. Despite these issues, a few users have found success with the app and appreciate the ease of listing and purchasing tickets.

TicketSwap - Buy, Sell Tickets - Apps on Google Play
Get a comprehensive research report right away

This research report is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews.

30 reviews between Apr 07, 2023 and Jun 13, 2023.

Apr 07, 2023 - Jun 13, 2023
  • Verkoopt foutieve tickets. Staand/zittend, leeftijdscategorie worden verkeerd aangeven. Ticketswap doet niets om dit recht te zetten.

    Sentiment
    • Negative
    Content
    • Ticket Validity Concerns
    Jun 13, 2023
  • I love it I just have this app I haven't get what to use clearly....

    Sentiment
    • Negative
    Content
    • App Functionality
    Jun 12, 2023
  • Problems with credit card. AMEX requires 4 cvv numbers but the app only allows 3, so card cannot be processed.

    Sentiment
    • Negative
    Content
    • Ticket Purchase Issues
    Jun 10, 2023
  • I was about to buy a ticket for an event that tickets were rarely available for but the payment process stopped me from purchasing and kept looping. It would not let me use my credit card or input the information and then then kept bringing me back to a website of a bank I do not use and it gave me an error code. Why bother having a first come first served ticket service if when you do get a ticket you cannot pay for it due to a poorly built app. Very disappointed and now my cart is locked

    Sentiment
    • Negative
    Content
    • Ticket Purchase Issues
    Jun 10, 2023
  • jó cucc, de amilyen marzssal dolgoznak ahhoz azért pofa kell 😃

    Sentiment
    • Positive
    Content
    • App Functionality
    Jun 05, 2023
    • Like, what the heyey are you lot smoking? secureswap has to be standard. what else is the point.

      Sentiment
      • Negative
      Content
      • App Functionality
      Jun 04, 2023
    • perfect

      Sentiment
      • Positive
      Content
      • Unknown
      Jun 02, 2023
    • better than I Thought

      Sentiment
      • Positive
      Content
      • Unknown
      May 27, 2023
    • I hope the app is still in development. It definitely needs more security options for the buyers! I just got ripped off for buying a ticket which was falsely described in the wrong sector of a big hall and I ended up watching the show alone, apart from all my friends, because you see the actual ticket only once you pay for it and there is no option for an instant return :( At least the description of the ticket's area/sector should be double checked by the app when the venue is big and divided!

      Sentiment
      • Negative
      Content
      • Ticket Purchase Issues
      May 26, 2023
    • seems a great site 👍

      Sentiment
      • Positive
      Content
      • Unknown
      May 26, 2023
    • The app returns a bunch of errors if you try to download the ticket. If the ticket does not work at the event, there is no way to report it but to wait for an email after the event and press 'the ticket did not work ' button. BUT if you do it on a device with the app installed, it automatically opens the app and hangs permanently! At this point I am convinced that this is not a bug but an intentional design choice, in order to bully unhappy users into dropping attempts to get their money back.

      Sentiment
      • Negative
      Content
      • Ticket Validity Concerns
      May 25, 2023
    • They are telling that they control for the ticket validity, but that's a lie. Don't trust this app, you may literally just throw money out. And they don't refund fraudulent tickets sold through them also, instead they connect you to the scammer and make you beg for your money back. Just... don't use it.

      Sentiment
      • Negative
      Content
      • Ticket Validity Concerns
      May 22, 2023
    • Ticket alerts are absolutely useless. Even if you tap on them right away, without a second's delay, they're already sold out. This has been the case over and over, not just a couple of times. It's broken.

      Sentiment
      • Negative
      Content
      • Ticket Purchase Issues
      May 22, 2023
    • The notifications about the tickets are way to late. I only receive the notification when somebody already bought the ticket.. well I don't need this kind of information when I set ticket alert..what's the point... Please fix it!

      Sentiment
      • Negative
      Content
      • Notification Problems
      May 18, 2023
    • I identified myself but it was apparently not accepted. No messages whatsoever about it and 2 weeks later I found out myself when I wanted to reduce the price. They hadn't go on sales yet even!

      Sentiment
      • Negative
      Content
      • ID Verification
      May 16, 2023
    • The raffle feature made this app useless

      Sentiment
      • Negative
      Content
      • App Functionality
      May 15, 2023
    • Krijg continu meldingen van een festival waar ik niet heen ga en heb al 4 keer op zet melding uit gedrukt maar blijf ze elke 20 min krijgen

      Sentiment
      • Negative
      Content
      • Ticket Alerts
      May 12, 2023
    • What am I doing wrong? I can refresh and refresh - Nothing Available. 2 minutes later, a Push Notification of tickets on sale. I immediately click it, as it popped up - Nothing Available. Not sure why I'm wasting my time with this app.

      Sentiment
      • None
      Content
      • Ticket Alerts
      May 11, 2023
    • Both the App and website are straight forward to use. It is easy to list your ticket, the costs are clear shown, there is protection in place for both buyer and seller. Payments are fast too :)

      Sentiment
      • Positive
      Content
      • Seller Experience
      May 09, 2023
    • Great getting notifications as soon as tickets are uploaded instead of having to keep checking, got one on my third attemp, purchased ticket for sold out event, fingers crossed there's no issues on the night

      Sentiment
      • Positive
      Content
      • Ticket Alerts
      May 01, 2023
    • Asks to upload ID, but the option doesn't work...

      Sentiment
      • Negative
      Content
      • ID Verification
      May 01, 2023
    • App keeps on crashing as soon as I click I'm the albert notification

      Sentiment
      • Negative
      Content
      • App Functionality
      May 01, 2023
    • No customer support, they take the money and dont send tickets and they dont even bother to reply to customers that pay money on their platform. So we can say they are scammers allowed to work. Horrible experience.

      Sentiment
      • Negative
      Content
      • Ticket Purchase Issues
      Apr 26, 2023
    • It's,a trash it sends the notification with so much delay so the tickets are already sold

      Sentiment
      • Negative
      Content
      • Notification Problems
      Apr 17, 2023
    • Great idea...but push notifications don't work...the only reason you'd download this app.

      Sentiment
      • Negative
      Content
      • Notification Problems
      Apr 17, 2023
    • It is a very good app as a seller.

      Sentiment
      • Positive
      Content
      • Seller Experience
      Apr 17, 2023
    • Fantastic app... Safe and secure.

      Sentiment
      • Positive
      Content
      • Ticket Validity Concerns
      Apr 14, 2023
    • great to sell your spare tickets or when you have a change off plans never had a problem with tickets bought from here sofar!

      Sentiment
      • Positive
      Content
      • Ticket Purchase Issues
      Apr 13, 2023
    • Kind of treacherous. How does an app not support selling e-tickets? Also, the search results for events are janky.

      Sentiment
      • Negative
      Content
      • App Functionality
      Apr 12, 2023
    • Funciona muy bien y es prácticamente independiente de la web. Muy fluida y rápida.

      Sentiment
      • Positive
      Content
      • App Functionality
      Apr 07, 2023

Sentiment Analysis

  • Positive(10)
    33%
  • Negative(19)
    63%
  • None(1)
    3%
-30 Net Promoter
Score

Popular Topics

  • App Functionality(7)
    23%
  • Ticket Purchase Issues(6)
    20%
  • Ticket Validity Concerns(4)
    13%
  • Notification Problems(3)
    10%
  • Ticket Alerts(3)
    10%
  • Unknown(3)
    10%
  • ID Verification(2)
    7%
  • Seller Experience(2)
    7%

Languages

  • English(26)
    87%
  • Dutch(2)
    7%
  • Spanish(1)
    3%
  • Hungarian(1)
    3%

Rate this report

Help us to improve this report.

See Other Examples

See other research reports created by our community members from Google Play reviews.

See All Research Reports >>
Related Readings

Kimola provides resources to enhance your market research knowledge, providing tutorials, tips and tricks and best practices for different research scenarios.

Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Google Play. It contains the top 30 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

  • Yes, you can have this research report with more reviews analyzed. The page you are viewing is limited to the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here you can see the options.

  • Besides free research tools, Kimola also offers software products to collect, analyze and classify customer feedback. Kimola Analytics automatically tracks customer feedback on social media channels, e-commerce sites and articles from news portals. If you already use a tool to collect customer feedback, you can try Kimola Cognitive to upload your existing data for text analysis with sentiment and content classification.