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  • 80 users bookmarked
  • Who is this report for?
    • Online Course Creators
    • E-learning Consultants
    • Customer Experience Managers
    • Digital Marketing Professionals
    • Product Managers
Thinkific Reviews: Mixed Feedback on Support and User Experience

Thinkific Feedback Analysis: Unveiled Insights

Thinkific has garnered mixed reviews from users, achieving an average rating of 2.8 out of 5. Many users express frustration with customer support, citing slow response times, ineffective resolutions, and difficulties in account management and refunds. Complaints also include issues with unexpected charges and lack of communication during service outages. Conversely, some users appreciate the platform's user-friendly interface, flexibility in course creation, and the availability of a free tier. Positive feedback highlights the platform's reliability and adaptability for various training needs. However, the overwhelming sentiment leans toward dissatisfaction due to inadequate support and billing problems, raising concerns about the platform's overall customer experience.

Source: Trustpilot Reviews of Thinkific is rated "Average" with 2.8 /

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Customer Feedback Analysis of Thinkific is rated "Average" with 2.8 /

Uncover the truth behind Thinkific's ratings with our in-depth analysis of customer feedback from Trustpilot.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • We canceled over the phone a year ago

    We canceled over the phone a year ago. They told us we are good to go then billed us again next year but wouldn't refund us any money.

    Sentiment
    • Negative
    Content
    • Cancellation Frustrations
    Jun 20, 2025
  • Horrible customer service

    Horrible customer service. Too complicated. I am not going to 'book a call' to talk to you. You book one to talk to me,

    Sentiment
    • Negative
    Content
    • Customer Support Issues
    Mar 06, 2025
  • I’m trying to cancel my subscription…

    I’m trying to cancel my subscription and they are not allowing me

    Sentiment
    • Negative
    Content
    • Cancellation Frustrations
    Jan 30, 2025
  • Excellent platform

    Excellent platform which has made launching my first online course very easy whilst creating a great experience for my customers

    Sentiment
    • Positive
    Content
    • Positive Platform Feedback
    Jan 30, 2025
  • Customer service top notch

    Update: customer service on point

    Sentiment
    • Positive
    Content
    • Positive Platform Feedback
    Dec 27, 2024
  • It tells you you cant upload 2gb vides…

    It tells you you cant upload 2gb videos when the video is way below 2gb and offers no solutions, the chat bot just ignores you.

    Sentiment
    • Negative
    Content
    • Technical Glitches
    Oct 04, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-57 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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