Teladoc Health Reviews: A Mixed Bag of Convenience and Technical Issues
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Teladoc Health Review Analysis: Insights & Challenges

Teladoc Health Reviews: A Mixed Bag of Convenience and Technical Issues

The reviews for Teladoc Health reflect a polarized user experience, with some praising the service for its convenience and efficiency in accessing healthcare without long waits. Users appreciated the ability to avoid in-person visits, with many expressing satisfaction with the doctors they encountered. However, numerous complaints highlighted significant app functionality issues, such as login problems, glitches, and poor customer service that left users frustrated. Many cited challenges in obtaining necessary prescriptions and issues with appointment scheduling, leading to financial dissatisfaction. Overall, while the service offers potential benefits, the app's performance and support need substantial improvement to meet user expectations.

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  • Healthcare Administrators
  • Product Managers
  • UX/UI Designers
  • Customer Service Managers
  • Digital Health Consultants

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Easy to use app

    Reliable when in need of quick medical attention when primary care provider does not have walk ins.

    Sentiment
    • Positive
    Content
    • Telehealth Benefits
    Nov 08, 2024
  • CSR

    Love Teladoc. Fast easy and I can do it on a break without taking time off of work

    Sentiment
    • Positive
    Content
    • Telehealth Benefits
    Nov 04, 2024
  • Efficient

    It was quick and efficient and makes life easier when you don’t feel well

    Sentiment
    • Positive
    Content
    • Telehealth Benefits
    Nov 03, 2024
  • Awesome

    Doc was awesome easy and informative

    Sentiment
    • Positive
    Content
    • Telehealth Benefits
    Nov 03, 2024
  • :)

    Super professional& informative :)

    Sentiment
    • Positive
    Content
    • Telehealth Benefits
    Nov 02, 2024
  • Wonderful!

    Great experience. No long wait time. The doctor knew exactly what I needed. Thank you for the relief!

    Sentiment
    • Positive
    Content
    • Telehealth Benefits
    Nov 01, 2024
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Sentiment Analysis (of 30 reviews)
-17 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Teladoc Health based on online reviews collected from App Store. The analysis helps Healthcare Administrators, Product Managers, UX/UI Designers, Customer Service Managers, Digital Health Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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