Mixed Reviews: T-Mobile's Service Quality and App Concerns
  • 74 users bookmarked
  • Sources Google Play Reviews
  • Size Up to latest 4,500 reviews (Customizable)
T-Mobile Customer Feedback Report: Insights & Analysis

Mixed Reviews: T-Mobile's Service Quality and App Concerns

T-Mobile receives mixed reviews with customers praising the service quality, ease of use, and helpfulness but facing issues with the app functionality, unauthorized account changes, and aggressive tactics. Positive feedback highlights great customer service, benefits, and plans, while negative comments mention app glitches, intrusive notifications, and billing concerns. Suggestions include improving the app experience, addressing security issues, and reducing aggressive marketing. Overall, T-Mobile's customer service stands out positively, although there are challenges related to app performance and account management.

Best for
  • Marketing Managers
  • Customer Experience Specialists
  • Product Managers
  • App Developers
  • Telecommunications Analysts

Starting from $18, you can purchase this report to access from your inbox and Kimola account.

Purchased users
23 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here you can see the preview of this report containing the analysis of only 30 latest reviews.

Custom Date - Apr 20, 2024
Featured Content
  • The T-Mobile application is convenient and time saving.

    Sentiment
    • Positive
    Content
    • App Experience
    Mar 13, 2024
  • great service and plan. recommend this to everyone.

    Sentiment
    • Positive
    Content
    • Recommendation
    Mar 13, 2024
  • I love t mobile recommend my friends

    Sentiment
    • Positive
    Content
    • Recommendation
    Mar 13, 2024
  • Never had any problems with T-Mobile if the phone is set up .

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 13, 2024
  • Yeah recent "improvements" my a$$. WITHOUT MY AUTHORIZATION t-mobile took it upon themselves to make changes TO MY ACCOUNT FOR SECURITY REASONS such as changing the permissions given to the other person I HAVE ON MY ACCOUNT!!

    Sentiment
    • Negative
    Content
    • Billing and Account Management
    Mar 13, 2024
  • tmobile has been great. great customer service, great benefits, and good 5 g

    Sentiment
    • Positive
    Content
    • Service Quality
    Mar 12, 2024
  • See All Reviews
Sentiment Analysis
30 Net Promoter
Score
Popular Topics
Languages
Similar Reports
  1. App Store Reviews 70
  2. Google Play Reviews 70
  3. App Store Reviews 77
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for T-Mobile based on online reviews collected from Google Play. The analysis helps Marketing Managers, Customer Experience Specialists, Product Managers, App Developers, Telecommunications Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Play and is not associated with or supported by Google Play in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Play's terms of use, including copyright regulations, when utilizing the extracted review data.