Mixed Reviews: T-Mobile's Service Quality and App Concerns
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T-Mobile Customer Feedback Report: Insights & Analysis

Mixed Reviews: T-Mobile's Service Quality and App Concerns

T-Mobile receives mixed reviews with customers praising the service quality, ease of use, and helpfulness but facing issues with the app functionality, unauthorized account changes, and aggressive tactics. Positive feedback highlights great customer service, benefits, and plans, while negative comments mention app glitches, intrusive notifications, and billing concerns. Suggestions include improving the app experience, addressing security issues, and reducing aggressive marketing. Overall, T-Mobile's customer service stands out positively, although there are challenges related to app performance and account management.

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  • Marketing Managers
  • Customer Experience Specialists
  • Product Managers
  • App Developers
  • Telecommunications Analysts

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The T-Mobile application is convenient and time saving.

    Sentiment
    • Positive
    Content
    • App Experience
    Mar 13, 2024

  • great service and plan. recommend this to everyone.

    Sentiment
    • Positive
    Content
    • Recommendation
    Mar 13, 2024

  • I love t mobile recommend my friends

    Sentiment
    • Positive
    Content
    • Recommendation
    Mar 13, 2024

  • Never had any problems with T-Mobile if the phone is set up .

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 13, 2024

  • Yeah recent "improvements" my a$$. WITHOUT MY AUTHORIZATION t-mobile took it upon themselves to make changes TO MY ACCOUNT FOR SECURITY REASONS such as changing the permissions given to the other person I HAVE ON MY ACCOUNT!!

    Sentiment
    • Negative
    Content
    • Billing and Account Management
    Mar 13, 2024

  • tmobile has been great. great customer service, great benefits, and good 5 g

    Sentiment
    • Positive
    Content
    • Service Quality
    Mar 12, 2024
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Sentiment Analysis (of 30 reviews)
30 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for T-Mobile based on online reviews collected from Google Play. The analysis helps Marketing Managers, Customer Experience Specialists, Product Managers, App Developers, Telecommunications Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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