Swiggy Customer Woes: Late Deliveries, Missing Items, and Poor Service
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Swiggy Feedback Report: Insights for Business Growth

Swiggy Customer Woes: Late Deliveries, Missing Items, and Poor Service

Customers express frustration over late deliveries, missing items, poor customer service, and fraudulent transactions with Swiggy. Many complaints about unresponsive customer support, difficulty in reaching delivery partners, and lack of refunds for undelivered or spoiled food items.

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  • Restaurant Owners
  • Food Industry Analysts
  • Customer Service Managers
  • Marketing Professionals
  • Product Managers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Worst company ever.

    Worst company ever.. delivery Missing items & then deny to refund customer's hard earned money

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Feb 06, 2024
  • So many time delivery boys were…

    So many time delivery boys were rude.... Already deleted swiggy app...now i am using zomato❤️🔥

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jan 27, 2024
  • Worst service ever you never get the…

    Worst service ever you never get the order on time

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Dec 01, 2023
  • Zomato is better than swiggy...worst…

    Zomato is better than swiggy...worst service by swiggy .. items will be missed

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Nov 10, 2023
  • Apart from worst service

    Apart from worst service, I was cheated by swiggy by not delivered the food and not refunded the money. Swiggy is a cheating app, don't use it.

    Sentiment
    • Negative
    Content
    • Fraudulent Transactions
    Nov 10, 2023
  • Delivery boy not delivered food and…

    Delivery boy not delivered food and customer care not supported and money is not refund 😤😔

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Nov 07, 2023
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Sentiment Analysis (of 30 reviews)
-96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Swiggy  based on online reviews collected from Trustpilot. The analysis helps Restaurant Owners, Food Industry Analysts, Customer Service Managers, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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