Mixed Feedback for Swell Pets: Pricing & Quality Praised, Delivery & Customer Service Criticized
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Mixed Feedback for Swell Pets: Pricing & Quality Praised, Delivery & Customer Service Criticized

Swell Pets Feedback Report: Insights & Analysis

Swell Pets receives mixed reviews with praise for pricing, product quality, and fast delivery but criticism for unreliable delivery, rude customer service, and stock management issues. Some customers had positive experiences, while others faced delayed deliveries, misinformation, and difficulties in receiving refunds or resolving order issues.

Source: Trustpilot Reviews of Swell Pets 

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Customer Feedback Analysis of Swell Pets 

Uncover key insights from Swell Pets' mixed customer feedback on pricing, quality, delivery, and service.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Smooth purchase

    Smooth purchaseBought a lamp holder and hide for good price.Arrived promptly and well packaged.Quality product at reasonable price

    Sentiment
    • Positive
    Content
    • Product Quality
    Nov 24, 2021
  • Never had any issues from Swell

    Never had any issues from Swell. I use all three of their websites for my personal zoo and have always found the service to be exceptional.

    Sentiment
    • Positive
    Content
    • Customer Service
    Feb 06, 2020
  • Super service

    Just love this company, I would recommend them to all pet owners.
    fantastic delivery service, and great selection of pet item.
    good price to,

    Sentiment
    • Positive
    Content
    • Delivery Service
    Nov 13, 2014
  • Superb quality and fast delivery

    Cheaper than pet shops ideal for bulk buying. Fast delivery. Well pleased

    Sentiment
    • Positive
    Content
    • Price and Value
    Nov 03, 2014
  • Very good service excellent.

    Great place to order your dog food.Been using swell pets for a while and at this moment in time
    I won,t go anywhere els.

    Sentiment
    • Positive
    Content
    • Product Selection
    Nov 01, 2014
  • simple no nonsense service

    I've been using them for many years now. Each time I've had excellent valve, no quibble, reliable next day service. Couldn't wish for more.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 01, 2014
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Sentiment Analysis (limited preview)
33 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Swell Pets  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Service Executives, E-commerce Managers, Retail Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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