Customers Express Frustration with Swatch Customer Service and Product Quality
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Swatch Feedback Report: Insights for Excellence

Customers Express Frustration with Swatch Customer Service and Product Quality

Swatch customers express frustration with poor customer service, delivery issues, and product quality. Some report long wait times and disrespectful treatment at Swatch stores. Others mention problems with watch accuracy and difficulty obtaining replacement parts. There are also complaints about the limited availability of certain watch models. However, a few customers have positive experiences with Swatch's free replacement service and helpful staff in specific stores.

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Custom Date - Jun 16, 2024
Featured Content
  • Défaut de bracelet / aucune prise en compte

    Après avoir perdue ma montre dans la mer achetée il y a 1 an et demi et plusieurs échanges avec SWATCH, ils n'ont pas souhaité effectuer de geste commercial sur une nouvelle montre. C'est dommage que les process soit aussi strict...Du coup plus de montre suite à un défaut de leur part sur le bracelet, et plus assez d'argent pour en acheter une nouvelle :(

    Sentiment
    • Negative
    Content
    • Exchange Only Policy
    Aug 05, 2023
  • Poor customer care

    Wonder How a worldwide company like Swatch can have such a poor customer service Been waiting for my issue to get solved for a week. They tell you someone will call you back. NothingNo way that company stars for longUnfortunately i cannot give 0 star

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Aug 03, 2023
  • controllate se la vostra banca rientra tra quelle convenzionate Swatch per pagamenti PAY.

    Ho acquistato online sul sito della Swatch e due giorni fa finalmente è arrivato Swatch NEON TO THE MAX PAY! SB06J101-5300 , purtroppo ho scoperto che la banca Unicredit non rientra tra le banche che offrono il servizio di pagamento pay, a questo punto prendevo il modello base.

    Sentiment
    • Negative
    Content
    • Payment Issues
    Aug 01, 2023
  • Der Kundenservice des Herstellers ist…

    Der Kundenservice des Herstellers ist schnell und freundlich. Bei der Ihr meiner Tochter ist der Stift gebrochen. Innerhalb von wenigen Tagen haben wir die Ersatzteile kostenlos bekommen, sogar in mehrfacher Ausfertigung. Super gut 👍

    Sentiment
    • Positive
    Content
    • Replacement Parts
    Jul 21, 2023
  • horrible customer service

    horrible customer service. I did receive a bat watch, and they refused to give me a refund. - even ignoring european law. Now i need to sue them for a 150 euro watch. Its ridiculous. Never ever will I buy watch from them.

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Jul 19, 2023
  • WAARSCHUWING

    WAARSCHUWING: niet bestellen bij Swatch.com!!!!Een mooi horloge besteld voor de verjaardag van mijn kleinkind. Echter is het horloge niet binnengekomen binnen de, op website vermelde, leveringstijd. Na 5 dagen maar even gemaild….geen reactie. Twee dagen later opnieuw gemaild, opnieuw…..geen reactie. Twee dagen later tweemaal geprobeerd om met het genoemde telefoonnummer te bellen, echter……niet bereikbaar. Opnieuw een mail gestuurd met de vraag waar de reeds betaalde horloge blijft, opnieuw…..geen reactie. Nu nog steeds geen enkele reactie ontvangen, € 65.95 uitgegeven voor een horloge die ik nooit heb ontvangen. WAARDELOOS!!!!Hoe ga ik dit mijn kleinkind uitleggen??!!

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jul 12, 2023
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Sentiment Analysis (of 30 reviews)
-56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Swatch  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Retail Store Managers, Quality Assurance Specialists, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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