Sur La Table Customer Experience Review
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Sur La Table Customer Experience Review

Sur La Table Feedback Analysis: Elevate Your Customer Experience

Sur La Table customers express dissatisfaction with damaged items, incorrect orders, poor customer service, and unhelpful returns process. Complaints include receiving defective products, poor communication, and unaddressed issues. Positive feedback highlights fast shipping, helpful staff rectifying mistakes, and accommodating solutions. However, the predominant sentiment is disappointment and frustration with the overall shopping experience.

Source: Trustpilot Reviews of Sur La Table 

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Customer Feedback Analysis of Sur La Table 

Unveil customer insights with our Sur La Table Feedback Analysis. Drive improvements and enhance satisfaction.

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Custom Date - Dec 29, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Problem resolved

    We originally had a shipping problem but their customer service resolved th eissue with a refund.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Crooks

    Crooks, did not want to accept defective pot.

    Sentiment
    • Negative
    Content
    • Product Quality and Defects
    Jan 20, 2024
  • I was treated with total respect and concern!

    Fantastic customer service when I called regarding broken items in my recent order.It was "no questions asked", sincere apology and immediate action to refund.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 16, 2023
  • Broken not even lasted 12 months no…

    Broken not even lasted 12 months no English numbers to phone or email the prat I baught it from won't accept it back says go to supplier yes right

    Sentiment
    • Negative
    Content
    • Product Quality and Defects
    Aug 15, 2023
  • Customer Service

    Customer Service and ability to return items ordered wrong size... Thank You for providing the discount and promotional code Shipping and processing is fast and accurate...

    Sentiment
    • Positive
    Content
    • Ordering and Return Process
    Aug 03, 2023
  • I miss my retail Sur la Table

    Sadly, our local Sur la Table closed. I placed an online order, and it wasn’t what I thought I ordered. Heidy was really helpful in rectifying the situation and was very accommodating.

    Sentiment
    • Positive
    Content
    • Ordering and Return Process
    Jul 18, 2023
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Sentiment Analysis (limited preview)
-45 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Sur La Table  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Product Development Specialists, Marketing Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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