Sur La Table Customer Experience Review
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Sur La Table Feedback Analysis: Elevate Your Customer Experience

Sur La Table Customer Experience Review

Sur La Table customers express dissatisfaction with damaged items, incorrect orders, poor customer service, and unhelpful returns process. Complaints include receiving defective products, poor communication, and unaddressed issues. Positive feedback highlights fast shipping, helpful staff rectifying mistakes, and accommodating solutions. However, the predominant sentiment is disappointment and frustration with the overall shopping experience.

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  • Customer Service Trainers
  • Product Development Specialists
  • Marketing Analysts
  • E-commerce Strategists

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Problem resolved

    We originally had a shipping problem but their customer service resolved th eissue with a refund.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Crooks

    Crooks, did not want to accept defective pot.

    Sentiment
    • Negative
    Content
    • Product Quality and Defects
    Jan 20, 2024
  • I was treated with total respect and concern!

    Fantastic customer service when I called regarding broken items in my recent order.It was "no questions asked", sincere apology and immediate action to refund.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 16, 2023
  • Broken not even lasted 12 months no…

    Broken not even lasted 12 months no English numbers to phone or email the prat I baught it from won't accept it back says go to supplier yes right

    Sentiment
    • Negative
    Content
    • Product Quality and Defects
    Aug 15, 2023
  • Customer Service

    Customer Service and ability to return items ordered wrong size... Thank You for providing the discount and promotional code Shipping and processing is fast and accurate...

    Sentiment
    • Positive
    Content
    • Ordering and Return Process
    Aug 03, 2023
  • I miss my retail Sur la Table

    Sadly, our local Sur la Table closed. I placed an online order, and it wasn’t what I thought I ordered. Heidy was really helpful in rectifying the situation and was very accommodating.

    Sentiment
    • Positive
    Content
    • Ordering and Return Process
    Jul 18, 2023
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Sentiment Analysis (of 30 reviews)
-45 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Sur La Table  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Product Development Specialists, Marketing Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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