Sur La Table Customer Experience Review
  • 101 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Sur La Table Feedback Analysis: Elevate Your Customer Experience

Sur La Table Customer Experience Review

Sur La Table customers express dissatisfaction with damaged items, incorrect orders, poor customer service, and unhelpful returns process. Complaints include receiving defective products, poor communication, and unaddressed issues. Positive feedback highlights fast shipping, helpful staff rectifying mistakes, and accommodating solutions. However, the predominant sentiment is disappointment and frustration with the overall shopping experience.

Best for
  • Retail Managers
  • Customer Service Trainers
  • Product Development Specialists
  • Marketing Analysts
  • E-commerce Strategists

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
26 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 26, 2024
Featured Content
  • Problem resolved

    We originally had a shipping problem but their customer service resolved th eissue with a refund.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 17, 2024
  • Crooks

    Crooks, did not want to accept defective pot.

    Sentiment
    • Negative
    Content
    • Product Quality and Defects
    Jan 20, 2024
  • I was treated with total respect and concern!

    Fantastic customer service when I called regarding broken items in my recent order.It was "no questions asked", sincere apology and immediate action to refund.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 16, 2023
  • Broken not even lasted 12 months no…

    Broken not even lasted 12 months no English numbers to phone or email the prat I baught it from won't accept it back says go to supplier yes right

    Sentiment
    • Negative
    Content
    • Product Quality and Defects
    Aug 15, 2023
  • Customer Service

    Customer Service and ability to return items ordered wrong size... Thank You for providing the discount and promotional code Shipping and processing is fast and accurate...

    Sentiment
    • Positive
    Content
    • Ordering and Return Process
    Aug 03, 2023
  • I miss my retail Sur la Table

    Sadly, our local Sur la Table closed. I placed an online order, and it wasn’t what I thought I ordered. Heidy was really helpful in rectifying the situation and was very accommodating.

    Sentiment
    • Positive
    Content
    • Ordering and Return Process
    Jul 18, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-45 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
26 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 74
  2. Trustpilot Reviews 71
  3. Trustpilot Reviews 86
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Sur La Table  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Product Development Specialists, Marketing Analysts, E-commerce Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.