Sunway Lagoon Malaysia: Diverse Attractions Amid Mixed Reviews
Sunway Lagoon Feedback Report: Enhance Your Strategy

Sunway Lagoon Malaysia: Diverse Attractions Amid Mixed Reviews

3, Jalan PJS 11/11, Bandar Sunway, 47500 Subang Jaya, Selangor, Malaysia

Sunway Lagoon in Malaysia offers a variety of attractions, including water slides, pools, a zoo, and thrilling rides. Visitors praise the size of the park but note the need for more employee coordination, with mixed reviews on customer service. Some highlight the surf pool and food options, while others find it overrated compared to newer theme parks. The park's cleanliness and range of activities receive positive feedback, but improvements in staff training and ride maintenance are suggested.

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  • Theme Park Managers
  • Tourism Marketers
  • Customer Experience Analysts
  • Hospitality Consultants
  • Investment Analysts

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Popular Phrases (of 30 reviews)
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Featured Content
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  • 不允许带食物进去，里面的食物价格昂贵..进入之前需要等工作人员检查书包

    Sentiment
    • Positive
    Content
    • Food and Dining Options

  • Great experience to spend holiday with family

    Sentiment
    • Positive
    Content
    • Overall Experience

  • Really nice place, with many slides. We used many hours. Feels alitlle old and is really big so you need to walk alot.

    Sentiment
    • Positive
    Content
    • Attractions Variety

  • Great place to spend the whole day for fun. The pool is huge, with some huge slides and rides. There is a zoo also inside here. Very nice

    Sentiment
    • Positive
    Content
    • Attractions Variety

  • All the rides were amazing, but no coordination among staffs in bungy Malaysia. Hopeless service.

    Sentiment
    • None
    Content
    • Staff Behavior

  • First time to visit. Huge area, my daughter loved everything. Will be back soon.

    Sentiment
    • Positive
    Content
    • Overall Experience
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Sentiment Analysis (of 30 reviews)
73 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sunway Lagoon based on online reviews collected from Google Business. The analysis helps Theme Park Managers, Tourism Marketers, Customer Experience Analysts, Hospitality Consultants, Investment Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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