Critical Reviews of Sterling's Background Check Service
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Sterling Background Check Review Analysis

Critical Reviews of Sterling's Background Check Service

The reviews for Sterling highlight consistent issues such as lengthy processing times, inefficiency, lack of professionalism, unclear communication, and unresponsive customer service. Customers mention difficulties in submitting required information, facing repeated requests, and experiencing delays in background check processes. Many reviewers express frustration with a broken website, vague instructions, and unhelpful support. Overall, Sterling's service quality, particularly in managing background checks for companies like Uber, is severely criticized by customers.

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  • Operations Managers

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Custom Date - Oct 30, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • TOTALLY INEPT AND INCOMPETENT

    A totally inept and incompetent organisation. Seriously useless at everything. They get paid big money to be useless.

    Sentiment
    • Negative
    Content
    • Inefficiency and Lack of Professionalism
    May 08, 2024
  • It is discusting app running very slow…

    It is discusting app running very slow and lost my filling of form to many times after I finish they saud they are unable to send my data due to the technical problem I lost 3 hours of my time

    Sentiment
    • Negative
    Content
    • Technical Platform Troubles
    Apr 18, 2024
  • Brilliant

    I received a terrific result. There was exceptional customer service throughout, and I would happily recommend them to any who would require their services.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 15, 2024
  • Took far longer than it should due to…

    Took far longer than it should due to the horrendous UI and tedious process for filling in dates/education history

    Sentiment
    • Negative
    Content
    • Technical Platform Troubles
    Apr 09, 2024
  • Unprofessional Approach

    One of the stupid process that takes long-time to verify things of the customers. Even after given all docs, still Just Eat portal asking for the docs already provided. Shame! Not satisfied!

    Sentiment
    • Negative
    Content
    • Documentation Request Frustrations
    Apr 07, 2024
  • Very very cheap and poor management…

    Very very rude and poor management boycott sterling

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jan 30, 2024
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Sentiment Analysis (of 30 reviews)
-80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sterling  based on online reviews collected from Trustpilot. The analysis helps Human Resources Professionals, Recruitment Specialists, Compliance Officers, Risk Management Analysts, Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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