StarHub TV+ App Review Summary: Performance and User Experience Concerns
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StarHub TV+ Review Report: Insights into User Dissatisfaction

StarHub TV+ App Review Summary: Performance and User Experience Concerns

StarHub TV+ customers are highly dissatisfied with the app's performance and user experience. Users frequently encounter issues such as crashes, inability to watch content, poor navigation, and difficulties with fullscreen mode. Many customers express frustration with the app's functionality, especially when trying to access premium content like EPL matches. The recent UI changes have made it harder to find desired content, adding to user frustration. Overall, the app is deemed unreliable and lacking essential features expected from a modern streaming service.

Best for
  • Digital Product Managers
  • UX/UI Designers
  • Content Strategists
  • Customer Experience Specialists
  • Streaming Service Executives

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • disgraceful standards. crashes in EPL and in EUROS.

    Sentiment
    • Negative
    Content
    • App Performance
    Jun 19, 2024

  • Can't even go to full screen on mobile and they charge such prices

    Sentiment
    • Negative
    Content
    • Interface Design
    May 18, 2024

  • App intermittently closes on phone, tablet and tv, while content is being played

    Sentiment
    • Negative
    Content
    • Technical Issues
    May 08, 2024

  • Would give zero stars, IT CANT EVEN LET ME WATCH MY GAMES!!!! stupid error plb 315

    Sentiment
    • Negative
    Content
    • Content Access
    May 04, 2024

  • Terrible user experience. Mobile app crashes everytime I try to switch to landscape mode.

    Sentiment
    • Negative
    Content
    • User Experience
    Apr 30, 2024

  • Cannot watch Epl on landscape. App reloads once full screen is activated

    Sentiment
    • Negative
    Content
    • App Performance
    Apr 27, 2024
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Sentiment Analysis (of 30 reviews)
-97 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for StarHub TV+ based on online reviews collected from Google Play. The analysis helps Digital Product Managers, UX/UI Designers, Content Strategists, Customer Experience Specialists, Streaming Service Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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