Starbucks México App Review: Technical Issues and User Frustrations
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Starbucks México App Review: Unveil Customer Insights

Starbucks México App Review: Technical Issues and User Frustrations

The online reviews for Starbucks MĂ©xico's app highlight numerous issues such as login problems, inability to place orders or reload cards, and overall app malfunctions. Customers express frustration with the app's slow performance, constant errors, and lack of functionality. There are recurring complaints about the app not allowing transactions, failing to display menus, and difficulties in adding cards to wallets. Despite positive feedback on in-store service, the app's persistent technical issues significantly impact user experience and hinder basic functions like ordering and reloading. Urgent app improvements are requested by customers for smoother transactions and enhanced usability.

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Custom Date - Oct 25, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Servicio

    Excelente servicio en sucursal Rosarito villa floresta

    Sentiment
    • Positive
    Content
    • Service Complaints
    Jun 18, 2024
  • Pésima app y página

    Imposible pedir, llevo 1 hora intentando y todos los mensajes de error que puedan aparecer ya me los encontré.

    Sentiment
    • Negative
    Content
    • Ordering Difficulties
    Jun 13, 2024
  • APPLE WALLET

    Por favor corrijan el error que no deja añadir la tarjeta al Apple wallet

    Sentiment
    • Negative
    Content
    • Payment Problems
    Jun 13, 2024
  • No funciona la app

    En iPhone SE bloquea no puedes hacer nada. Ni recargar, ni escanear ni nada :(

    Sentiment
    • Negative
    Content
    • App Functionality Issues
    Jun 13, 2024
  • Error Wallet

    No me permite agregar la tarjeta en mi app Wallet y luego en los establecimientos no hay buena señal

    Sentiment
    • None
    Content
    • Card Registration Difficulty
    Jun 09, 2024
  • No sirve

    En el navegador puedo entrar y en la app no, y es el mismo correo y contraseña.

    Sentiment
    • Negative
    Content
    • Login Errors
    Jun 09, 2024
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Sentiment Analysis (of 30 reviews)
-70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Starbucks México based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Digital Marketers, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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