Mixed Reviews for Starbucks Coffee - Service, Cleanliness, Noise Level
  • 68 users bookmarked
  • Who is this report for?
    • Marketing Managers
    • Customer Experience Specialists
    • Restaurant Owners
    • Brand Strategists
    • Retail Consultants
Mixed Reviews for Starbucks Coffee - Service, Cleanliness, Noise Level

Starbucks Customer Feedback Analysis: Insights for Improvement

116 New Oxford St, London WC1A 1HH, United Kingdom

Starbucks Coffee at this location receives mixed reviews regarding service, cleanliness, noise level, and quality of drinks. Customers mention issues with staff attitude, crowded seating, cleanliness of facilities, and noise levels. Some praise the spaciousness and variety of options. Key points include service quality, seating availability, cleanliness, staff behavior, noise level, drink quality, and variety of options.

Source: Google Business Reviews of Starbucks Coffee

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
27 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Starbucks Coffee

Uncover insights from Starbucks Coffee customer feedback on service, cleanliness, and more. Essential for improving customer experience.

Export
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>

  • Big shop, lots if seats provided

    Sentiment
    • Positive
    Content
    • Ambiance and Seating

  • The place is extremely crowded any day. Whether it's the weekend or weekdays, the place does not have enough seats despite having an upstairs area. When I went recently, the downstairs area was closed so maybe that added to the problem. Not a lot of Starbucks have matcha latte as well so I was glad that they had matcha lattes. Really professional and quick staff. They were able to provide a good drink. But again, there weren't enough seats.Vegetarian options: There are many things which are vegetarian from food to drinks. Just ask just in case you're unsure but you'll be able to find something.Dietary restrictions: They will always ask whether normal milk is ok in case you are not, so that's good too.Parking: Impossible to park in London, there's a spot like 15 minutes away but I doubt anyone would park there just for a Starbucks.Kid-friendliness: Kid-friendly, nice and safe environment in the neighborhood, a lot of people at work so it's best to keep quiet.Wheelchair accessibility: Door is narrow so I think you'd need extra help.

    Sentiment
    • Positive
    Content
    • Crowded Environment

  • Lovely and spacious place and I like 1 st floor area just outside Tottenham court station . The costumer service young girl so she seems not happy to work but it was that bad. I like it this is one if the best Starbucks in the city .

    Sentiment
    • Positive
    Content
    • Ambiance and Seating

  • I was here before the closing time so I was really quick with my order because I know how frustrating is to receive an order before the closing time but my barista forgot to scan my rewards card, after I kindly asked for it one lady called Nickolatta came and asked me WHAT IS YOUR PROBLEM I AM HERE NOW? which didn’t make any sense and made my experience and sense of empathy go downhill. No need for this attitude and negativity Nickolatta. I hope you change it.

    Sentiment
    • Negative
    Content
    • Staff Attitude

  • Only one toilet room available, so there was a considerable queue outside of it. Bins were full, so it was unpleasant to see the trash around it. Even the Chai Latte I had was not as good as I remember it from other Starbucks branches.

    Sentiment
    • Negative
    Content
    • Bathroom Cleanliness and Availability

  • The line is super long out to the sidewalk on a hot summer heatwave day and two employees are hugging and talking for 10 mins instead of serving and getting the line shorter, what's going on with the service here? At least go to the back?

    Sentiment
    • Negative
    Content
    • Service Quality
  • See All Reviews
Sentiment Analysis (limited preview)
10 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
27 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Starbucks Feedback Report: Unlock Business Growth
    Google Business Reviews 82
  2. GOPIZZA Feedback Analysis: Unveil Customer Insights
    Google Business Reviews 70
  3. Unlock KFC Customer Insights: Improve Your Business Strategy
    Trustpilot Reviews 80
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Starbucks Coffee based on online reviews collected from Google Business. The analysis helps Marketing Managers, Customer Experience Specialists, Restaurant Owners, Brand Strategists, Retail Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Google Business and is not associated with or supported by Google Business in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Google Business's terms of use, including copyright regulations, when utilizing the extracted review data.